Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Duren

Summary

Talented Gardener with excellent customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

8
8
years of professional experience

Work History

Owner

Blooms LLC
04.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Project Manager

Southview Design
03.2021 - 08.2023
  • Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
  • Ensured quality control for all aspects of the project, reducing defects and rework.
  • Coordinated cross-functional teams, fostering collaboration to achieve project goals.
  • Reduced project timelines with proactive planning and close monitoring of progress.
  • Cultivated strong relationships with clients, leading to repeat business and referrals.
  • Developed detailed project plans for successful project execution, ensuring alignment with client objectives and expectations.
  • Managed project budgets with precision, preventing cost overruns and ensuring financial integrity.
  • Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Operational Manager

Tabor Group
11.2019 - 03.2021
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Streamlined operational processes by implementing efficiency improvements and reducing waste.
  • Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
  • Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Lead Gardener

Suburban Landscapes Services
04.2017 - 03.2021
  • Coordinated with other landscaping professionals, including arborist's and irrigation specialists, to provide comprehensive services for clients'' properties.
  • Improved soil fertility by implementing organic composting methods and nutrient amendments.
  • Enhanced garden aesthetics by designing and implementing creative landscape concepts.
  • Implemented seasonal planting schedules to ensure continuous color displays throughout the year.
  • Provided practical solutions for challenging landscape areas, such as slopes or shaded locations, resulting in improved overall garden appearance.
  • Boosted client satisfaction rates by promptly addressing concerns and making necessary adjustments to meet their requirements.
  • Fostered a positive working environment that encouraged teamwork, motivation, and open communication among colleagues.
  • Ensured safety protocols were followed during all tasks, minimizing risks of accidents or injuries among team members.
  • Increased plant health and reduced disease prevalence through proper pruning techniques and integrated pest management strategies.
  • Utilized specialized tools efficiently for various gardening tasks such as trimming hedges and mowing lawns, increasing productivity levels significantly.
  • Collaborated with clients to develop customized garden plans that met their specific needs and preferences.
  • Conducted regular site visits to assess the health and progress of plants, making informed recommendations for maintenance and improvements.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
  • Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Maintained gardening tools by replacing blades and fluids.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.

Education

No Degree - Not Related

St.PaulTechnical College
Saint Paul, MN

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Design coordination
  • Scheduling
  • Delegating work
  • Operated and Maneuvered large trucks, trailers,with equipment
  • trained on skids, tractors,lawn equipment,gas power tools

Timeline

Owner

Blooms LLC
04.2024 - Current

Project Manager

Southview Design
03.2021 - 08.2023

Operational Manager

Tabor Group
11.2019 - 03.2021

Lead Gardener

Suburban Landscapes Services
04.2017 - 03.2021

No Degree - Not Related

St.PaulTechnical College

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Shannon Duren