Summary
Overview
Work History
Education
Skills
Additional Information
Generic
SHANNON ENGLISH

SHANNON ENGLISH

sales /finance
Irvine,CA

Summary

Driven Automotive Sales Associate focused on service, sales and quality. 4 Years of success in the industry. High-achieving Auto Sales Associate driven to maximize sales, customer satisfaction and bottom line profitability. Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds. Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven Automotive Sales Associate focused on service, sales and quality. 4 Years of success in the industry. Reliable and upbeat sales successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Knowledgeable sales skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Overview

2
2
years of professional experience

Work History

Car Salesperson

SUNSETCAR CO
11.2022 - Current
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prepared purchased vehicles and completed final delivery checks.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Responded to customer enquiries via telephone and email.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered telephone and email inquiries from potential customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Completed registration paperwork and sales documentation.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Finance Manager

AUTOMAX HB
12.2020 - 06.2022
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Proactively identified solutions for customers experiencing credit issues.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Explained very technical financial information to applicants in easy to understand language.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Processed loan applications and monitored progress from start to finish.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Education

Associate of Arts - MEDICAL ASSISTANT

Everest College - Gardena
Gardena, CA
07.2012

High School Diploma -

PARKRIDGE
Long Beach, CA
06.2011

Skills

  • Persuasive Communication Style
  • Registration Paperwork
  • Delivering Vehicles
  • Sales Contracts
  • Meeting Sales Goals
  • Verbal and Written Communication
  • Excellent Team Leadership
  • Registration Procedures
  • Spreadsheet Tracking
  • Deal Structuring
  • Service Contracts
  • Income Statements
  • Financial Approvals
  • Deal Negotiations
  • Customer Service and Assistance
  • Loan Paperwork
  • Goal-Driven

Additional Information

I HAVE WORKED IN SALES AND FINANCE MANAGEMENT FOR 4 YEARS IN A USED CAR DEALER AND AM READY TO PURSUE WITH MY EXPERIENCE AN KNOWLEDGE IN A FRANCHISE DEALERSHIP. IT IS MY PASSION MY CAREER IN SALES AND I AM INTERESTED IN FURTHERING MY KNOWLEDGE IN FINANCE.

SHANNON ENGLISHsales /finance