Summary
Overview
Work History
Skills
References
Accomplishments
Certification
Timeline
Generic

Willard Love Jr.

Zephyrhills

Summary

Self-motivated and energetic sales professional with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Proficient in leveraging current market, customer and social media trends to capitalize on sales opportunities. Persuasive communicator and creative problem-solver. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. High-achieving Auto Sales Associate driven to maximize sales, customer satisfaction and bottom line profitability.

Overview

11
11
years of professional experience
1
1
Certification

Work History

New Car Salesperson/Used Car Sales Manager

Serra Toyota
08.2015 - 08.2020
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Answered customer questions about products and services, helped locate merchandise across various stores to address customer needs, and promoted key items.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features and explaining warranties and services.
  • Developed strong rapport with customers and created positive impression of business.

Finance Manager

Highline Imports Inc
01.2010 - 07.2015
  • Managed investments to diversify financial portfolios and grow revenue.
  • Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Created organizational structures to improve accounting and finance functions.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Drove revenue stream development through strategic collaboration and partnerships.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.

Skills

  • Customer Needs Assessments
  • Closing Techniques
  • Customer Loyalty
  • Persuasive Communication Style
  • Performance Goals
  • Negotiation Strengths
  • Team Collaboration
  • Client Satisfaction
  • Consultative Selling Techniques
  • Product Promotion
  • Customer Service and Assistance
  • Professional Relationships
  • Interpersonal Communication Skills
  • Automotive Sales Techniques
  • Operating Procedures and Policies
  • Performance Optimization/Improvement Strategies
  • CRM Tracking
  • Warranty Understanding
  • Upselling and Quota Achievement
  • Conflict Mediation

References

Tim Mergenthal

General Manager

Serra Toyota

205.915.1727


Qualon Craig

US Army Major

205.999.7237 


Tyler Goosetree

Credit Analyst

Ally Financial 

615.416.5869


Larry Lawson

New Car Sales Manager
Serra Toyota
205.612.2704


Accomplishments

  • Toyota Master Certified, Top 3 Sales Producer, 2016-2017
  • United States Army, All Service Army Boxing Team
  • USA Boxing, Bronze Level Coach

Certification

  • Finance & Insurance Legal and Ethical Standards Certification with skills for Business Manager, JM&A Group Performance & Development School, 07/2016
  • Tampa School of Real Estate, July 2023

Timeline

New Car Salesperson/Used Car Sales Manager

Serra Toyota
08.2015 - 08.2020

Finance Manager

Highline Imports Inc
01.2010 - 07.2015

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Willard Love Jr.