Shannon Everett
Savannah,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Childcare Lead Teacher
Tootcee's Tiny Tots Learning Academy LLC
Savannah, GA
07.2023 - Current
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Assisted with meal times by helping children serve themselves and encouraging healthy eating habits.
- Maintained positive relationships with parents by communicating regularly about their child's development.
Call Center Representative
MCI
Savannah, GA
10.2021 - 08.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
In Home Child Care Provider
Family Child Care
Grafenwoehr, Germany
12.2016 - 03.2018
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Displayed excellent communication skills with parents, staff members and other caregivers.
- Organized educational activities such as games, crafts, reading and outdoor activities.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Monitored children's development progress through observation techniques.
92A Automated Logistical Specialist
US Army
Savannah, GA
04.2011 - 04.2015
- Maintained records of all incoming and outgoing shipments to ensure accurate tracking.
- Performed daily inventory of equipment and supplies, ensuring accuracy.
- Reviewed supplies inventory levels and purchased necessary items.
- Monitored compliance with established policies and procedures regarding inventory control.
- Managed warehouse space utilization by relocating items as needed.
Education
Automated Logistics Specalist -
Army Logistics University
Fort Lee, VA09-2011
High School Diploma -
Jenkins High School
Savannah, GA06-2010
Skills
- Documentation And Reporting
- CPR training
- Creative Thinking
- Self Motivation
- Data Entry
- Problem-solving abilities
- Customer Service
- Account Management
Timeline
Childcare Lead Teacher
Tootcee's Tiny Tots Learning Academy LLC
07.2023 - Current
Call Center Representative
MCI
10.2021 - 08.2022
In Home Child Care Provider
Family Child Care
12.2016 - 03.2018
92A Automated Logistical Specialist
US Army
04.2011 - 04.2015
Automated Logistics Specalist -
Army Logistics University
High School Diploma -
Jenkins High School
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