Shannon Ferguson
Fayetteville,NC
Summary
Dynamic Arcade Technician and Manager at Omni Family Amusement Center, skilled in electronics troubleshooting and customer service. Enhanced user experience through efficient repairs and proactive maintenance, leading to improved customer satisfaction. Demonstrated strong leadership and organizational skills while training team members and managing inventory, ensuring seamless operations in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Arcade Technician/Manager
Omni Family Amusement Center
Fayetteville, NC
08.2024 - Current
- Diagnosed and repaired arcade machine malfunctions to ensure optimal performance.
- Conducted routine maintenance on gaming equipment to prolong lifespan and enhance user experience.
- Assisted in the installation of new arcade games, ensuring proper setup and functionality.
- Collaborated with team members to troubleshoot technical issues, improving response times for repairs.
- Maintained inventory of repair parts and tools, streamlining access for efficient workflows.
- Provided exceptional customer service by addressing player inquiries and resolving game-related issues.
- Reported equipment defects to manufacturers, handling warranty claims and coordinating shipping details for expedited product replacement.
- Managed online and physical software updates for arcade systems spanning eras, supporting aging infrastructure with regular manufacturer updates.
- Trained new team members on proper maintenance procedures, ensuring consistency in the quality of work performed across the team.
- Collaborated with manufacturers to address recurring design flaws or component failures in arcade machines, ultimately improving reliability and customer satisfaction levels.
- Cleaned, sanitized and maintained high-touch arcade equipment as necessary to keep running according to company standards.
- Maintained accurate records of all repair work completed, allowing for easy reference when troubleshooting future issues or ordering parts.
- Successfully worked under high-pressure circumstances during busy periods without compromising on the quality of work delivered.
- Collaborated with other technicians to troubleshoot complex issues, leading to faster resolutions.
- Improved customer satisfaction by providing timely and efficient arcade machine repairs.
Education
Bachelor of Science -
University of North Carolina At Greensboro
Greensboro, NC06.2030
High School Diploma -
Seventy-first High School
Fayetteville, NC06.2026
Skills
Event Coordination
Patience and persistence
Strong work ethic
First aid training
Customer service
Time management
Attention to detail
Problem-solving
Organizational skills
Decision-making
Customer support
Analytical thinking
Timeline
Arcade Technician/Manager
Omni Family Amusement Center
08.2024 - Current
Bachelor of Science -
University of North Carolina At Greensboro
High School Diploma -
Seventy-first High School
Head Band Manager – Southern Sound of Soul Marching Band
(4 Years of Service | Head Manager for 3 Years)
- Served as a Band Manager for 4 years and was promoted to Head Manager for 3 years due to leadership, reliability, and dedication.
- Provided support and assistance to over 100 band members, including instrumentalists, drumline members, auxiliary performers, and Drum Majors.
- Coordinated daily operations, equipment management, and logistics for rehearsals, football games, competitions, parades, and special events.
- Assisted with fitting and distributing uniforms for all band sections, ensuring proper sizing and appearance standards were maintained.
- Maintained accurate records of uniforms, equipment, and band supplies.
- Trained and supervised student managers, delegating responsibilities and ensuring tasks were completed efficiently.
- Applied basic first aid and student care skills while serving as a band medic, assisting students experiencing minor injuries, dehydration, illness, or heat-related concerns until additional help was available.
- Monitored student well-being during practices and performances and communicated concerns to directors and school staff when necessary.
- Demonstrated strong leadership, organization, communication, and problem-solving skills in fast-paced environments.
- Worked closely with band directors, staff, student leaders, and parent volunteers to ensure successful band operations and events.
- Managed setup, transportation, and storage of instruments, props, uniforms, and performance equipment.
Main Office Assistant – 71st High School
- Assisted students, parents, and visitors with questions and directions.
- Answered phones and relayed messages to staff members.
- Helped organize and file important documents and records.
- Assisted with distributing school information, forms, and announcements to students and staff.
- Managed multiple tasks efficiently while maintaining a welcoming and professional environment in the front office.
- Supported daily school operations by helping office personnel with scheduling, document organization, and visitor check-in procedures.
- Assisted with office tasks, data entry, and general administrative duties.
- Maintained professionalism and confidentiality while working in the front office.
- Provided customer service and support to students, families, and staff
Head Band Manager – Southern Sound of Soul Marching Band
(4 Years of Service | Head Manager for 3 Years)
- Served as a Band Manager for 4 years and was promoted to Head Manager for 3 years due to leadership, reliability, and dedication.
- Provided support and assistance to over 100 band members, including instrumentalists, drumline members, auxiliary performers, and Drum Majors.
- Coordinated daily operations, equipment management, and logistics for rehearsals, football games, competitions, parades, and special events.
- Assisted with fitting and distributing uniforms for all band sections, ensuring proper sizing and appearance standards were maintained.
- Maintained accurate records of uniforms, equipment, and band supplies.
- Trained and supervised student managers, delegating responsibilities and ensuring tasks were completed efficiently.
- Applied basic first aid and student care skills while serving as a band medic, assisting students experiencing minor injuries, dehydration, illness, or heat-related concerns until additional help was available.
- Monitored student well-being during practices and performances and communicated concerns to directors and school staff when necessary.
- Demonstrated strong leadership, organization, communication, and problem-solving skills in fast-paced environments.
- Worked closely with band directors, staff, student leaders, and parent volunteers to ensure successful band operations and events.
- Managed setup, transportation, and storage of instruments, props, uniforms, and performance equipment.