Shannon Ferguson

Dynamic Arcade Technician and Manager at Omni Family Amusement Center, skilled in electronics troubleshooting and customer service. Enhanced user experience through efficient repairs and proactive maintenance, leading to improved customer satisfaction. Demonstrated strong leadership and organizational skills while training team members and managing inventory, ensuring seamless operations in a fast-paced environment.

• Assisted students, parents, and visitors with questions and directions.
• Answered phones and relayed messages to staff members.
• Helped organize and file important documents and records.
• Assisted with distributing school information, forms, and announcements to students and staff.
• Managed multiple tasks efficiently while maintaining a welcoming and professional environment in the front office.
• Supported daily school operations by helping office personnel with scheduling, document organization, and visitor check-in procedures.
• Assisted with office tasks, data entry, and general administrative duties.
• Maintained professionalism and confidentiality while working in the front office.
• Provided customer service and support to students, families, and staff

(4 Years of Service | Head Manager for 3 Years)

• Served as a Band Manager for 4 years and was promoted to Head Manager for 3 years due to leadership, reliability, and dedication.
• Provided support and assistance to over 100 band members, including instrumentalists, drumline members, auxiliary performers, and Drum Majors.
• Coordinated daily operations, equipment management, and logistics for rehearsals, football games, competitions, parades, and special events.
• Assisted with fitting and distributing uniforms for all band sections, ensuring proper sizing and appearance standards were maintained.
• Maintained accurate records of uniforms, equipment, and band supplies.
• Trained and supervised student managers, delegating responsibilities and ensuring tasks were completed efficiently.
• Applied basic first aid and student care skills while serving as a band medic, assisting students experiencing minor injuries, dehydration, illness, or heat-related concerns until additional help was available.
• Monitored student well-being during practices and performances and communicated concerns to directors and school staff when necessary.
• Demonstrated strong leadership, organization, communication, and problem-solving skills in fast-paced environments.
• Worked closely with band directors, staff, student leaders, and parent volunteers to ensure successful band operations and events.
• Managed setup, transportation, and storage of instruments, props, uniforms, and performance equipment.