Summary
Overview
Work History
Education
Skills
Academicpreparation
Timeline
Generic

Shannon Fernandez

Renton,WA

Summary

Experienced financial executive adept at driving change and achieving results in the healthcare industry. Proficient in financial analytics, reporting, managed care, supply chain, revenue cycle, and value-based care. Known for translating strategic plans into actionable solutions and consistently measuring performance against operational goals. Collaborative leader with excellent communication skills and a strong business acumen.

Overview

31
31
years of professional experience

Work History

Chief Strategy Officer

Yakima Valley Farm Workers Clinic
09.2023 - 11.2024
  • Provides leadership to ensure service lines and program offerings maximize revenue opportunities and measure deliverables in alignment with organizational strategic goals
  • Responsible for monitoring deliverables and outcomes
  • Works across the organization to ensure a shared and single voice with internal and external customers
  • Developed YVFWC’s first strategic plan utilizing a framework for engagement at all levels of organizational leadership
  • Oversaw all value-based managed care negotiations and contract performance, exceeding quality, and engagement goals
  • Developed a targeted outreach program for unestablished members, increasing held encounters by 300% through personalized outreach
  • Increased community engagement and participation through clinic ran health fair
  • Overhauled Revenue Cycle job descriptions realigning work for maximum efficiency while establishing individual contributor and leadership career ladders
  • Established communication workflows between managed care, revenue cycle and front office clinic staff improving insurance capture accuracy and denial reductions

VP of Billing Services

Yakima Valley Farm Workers Clinic
06.2022 - 08.2023
  • Plans, directs, and manages corporate billing and accounts receivable processing for medical, dental, and case management for YVFWC
  • Implemented cash application process improvements, ensuring daily cash posting, improving bank reconciliations and generated a 2.5 FTE reduction
  • Established a Patient Customer Service function to assist patients with outstanding balances and sliding fee discounts
  • Redesigned staffing schedules to improve engagement and reduce turnover
  • Improved Epic utilization of core build eliminating unnecessary workarounds and improved workflows

Director Finance Operations & Revenue Cycle

Fred Hutch Cancer Center
12.2019 - 05.2022
  • Serves as a key leader in creating financial stability and economic advantage for SCCA and its partner organizations (Seattle Children's Hospital, UW Medicine, and Fred Hutchinson Cancer Research Center) and leads overall strategy, optimization, and implementation guidance of the revenue cycle operations
  • Oversees all aspects of Financial Reporting and Accounting, including General Ledger, GAAP Compliance, Tax and Regulatory Reporting, Purchasing, Payroll, Third Party Agreements (TPA Accounting), and Financial Systems Group (FSG)
  • Oversees all aspects of Revenue Cycle and Patient Accounting, including Registration, Financial Counseling and Clearance, Charge Capture, Coding, HIM, Epic Systems, Clinical Research Billing and Monitoring, Denials
  • Successfully transitioned over one hundred employees to work from home while maintaining productivity and process improvement initiative
  • Reorganized Revenue Cycle using lean methodologies, reducing Net Days in AR by 9.7 days and optimizing cash collection
  • Generated $37M in additional cash collections over goals through optimized billing protocols and targeted outsourcing and collection processes
  • Reduced AR over 180 days by $8M (22%) by implementing targeted follow-up protocols and increasing staff training
  • Instituted best practices in Finance Operations, aligning Revenue Cycle cash goals with net revenue, strengthening financial stability
  • Developed a Procure to Pay function aligning purchasing and accounts payable while implementing PeopleSoft Contracts and Cash Management modules, streamlining contract approval workflows, and migrating from paper checks to electronic vendor payments
  • Support Investment Sub-Committee established in April 2020

Executive Director Productivity and Benchmarking

Providence Health and Services
01.2017 - 11.2019
  • Founded labor productivity analytics team, standardizing processes and achieving a 2.5% improvement in productivity across ministries
  • Standardized and implemented a labor benchmarking system for fifty hospitals, resulting in efficiency improvements of over 5,000 FTEs and labor cost savings of $467 M
  • Established a systemwide productivity dashboard measuring productivity and premium labor spending across fifty hospitals
  • Generated a systemwide financial and clinical agreement on common (standardized) productivity/budget statistics for all hospital departments across fifty hospitals

Senior Director of Profitability and Cost Management

Providence Health and Services
04.2014 - 12.2016
  • Transformed shared services functions supporting over thirty acute care hospitals
  • Led development of an Oracle based decision support tool with executive dashboards, including service line profitability
  • Established pharmacy analytics team, achieving $5M in savings through optimized drug exchange processes

Contracted Consultant

Providence Health and Services
11.2012 - 03.2014
  • Finance liaison assigned to Epic Implementations, standardization of KPIs for financial performance, and expected reimbursement development in Epic
  • Created Testing and Go Live model for Expected Reimb accounting
  • Establish a process for reconciling Epic AR to Lawson
  • Participant in Expected Reimb contract modeling project
  • Member of Reimbursement and Administrative Transformation Teams
  • Developed Executive AR and Net Revenue Dashboard for monthly closing process
  • Finance Liaison with ORC and Epic, managing Epic training, leading monthly Knowledge Share
  • Lead for standardizing KPI statistics through a system-wide collaborative process

Contracted Consultant

Various
01.2007 - 10.2012
  • Partnered with non-profit organizations developing financial statement analysis, finance committee reporting packages, cash projections, and operations recommendations
  • Established monthly closing processes for non-profit organizations
  • Developed board packages with KPIs to monitor organizational performance
  • Created cash forecasting model and standard budgeting processes with managerial reporting to assist with budget accountability
  • Created procedural manual for administrative staff

Contracted Consultant

Embassy of the United States
11.2008 - 08.2009
  • Created financial statements, field reports, and fuel program reporting for VAT reimbursement and presented financial results to AEG diplomats
  • Prepared Financial Statements
  • Prepared Statements for the American Embassy Group Fuel Program
  • Filed Reports for Value Added Tax Refunds
  • Managed Financial Reports for the Embassy Gift Shop
  • Completed Bank Reconciliations with Currency Conversions – Euro to US Dollar
  • Presented Financial Status Reports to AEG Diplomats

Director of Finance

Salem Regional Medical Center
06.2004 - 12.2006
  • Key leader in $40 M bond offering, including meeting with rating agencies
  • Negotiated managed care contracts, developed cash management and investment strategies
  • Led implementation of Decision Support System
  • Established reimbursement strategies, including improved contractual methodology

Regional Controller

Catholic Healthcare West Bakersfield Market
06.2001 - 06.2004
  • Led cost efficiency efforts and revenue enhancement strategies for a $36 M financial turnaround
  • Oversaw medical records, materials management, and managed care contract improvements
  • Facilitated all finance/accounting functions for five hospitals
  • Shaped utilization improvements with length of stay reductions and supply usage through the utilization management committee

Regional Finance Manager

Catholic Healthcare West Bakersfield Market
03.1999 - 06.2001
  • Headed all aspects of the Finance and General Accounting Activities for 5 Hospitals and Foundation
  • Led merger of community-based hospital finance functions into established finance teams
  • Established reconciliation process reducing audit adjustments by 100%

Finance Supervisor

Catholic Healthcare West Bakersfield Market
04.1994 - 02.1999
  • Managed finance functions integrating cost accounting analytics
  • Created managed care profitability analysis utilized in negotiations, resulting in $15M in improved reimbursement
  • Developed physician profiles for utilization review and care pathways with the care management team, improving length of stay

Education

Master of Healthcare Administration -

University of Providence

Bachelor of Science - Business Administration, Accounting

California State University, Bakersfield

Skills

  • Organizational design
  • Operational Efficiency
  • Transformative leadership
  • Strategic business planning
  • Budgeting and forecasting
  • Business Intelligence and decision support
  • Supply Chain Management
  • Value-Based Contracting
  • Financial management & reporting
  • Revenue Cycle leadership

Academicpreparation

  • University of Providence, Master of Healthcare Administration, 01/01/XX
  • California State University, Bakersfield, Bachelor of Science, Business Administration, Accounting, 01/01/XX, Cum Laude, Studied Abroad, Economics, Madrid, Spain

Timeline

Chief Strategy Officer

Yakima Valley Farm Workers Clinic
09.2023 - 11.2024

VP of Billing Services

Yakima Valley Farm Workers Clinic
06.2022 - 08.2023

Director Finance Operations & Revenue Cycle

Fred Hutch Cancer Center
12.2019 - 05.2022

Executive Director Productivity and Benchmarking

Providence Health and Services
01.2017 - 11.2019

Senior Director of Profitability and Cost Management

Providence Health and Services
04.2014 - 12.2016

Contracted Consultant

Providence Health and Services
11.2012 - 03.2014

Contracted Consultant

Embassy of the United States
11.2008 - 08.2009

Contracted Consultant

Various
01.2007 - 10.2012

Director of Finance

Salem Regional Medical Center
06.2004 - 12.2006

Regional Controller

Catholic Healthcare West Bakersfield Market
06.2001 - 06.2004

Regional Finance Manager

Catholic Healthcare West Bakersfield Market
03.1999 - 06.2001

Finance Supervisor

Catholic Healthcare West Bakersfield Market
04.1994 - 02.1999

Bachelor of Science - Business Administration, Accounting

California State University, Bakersfield

Master of Healthcare Administration -

University of Providence
Shannon Fernandez