Yesenia Andrade
Moxee,WA
Summary
Proven Office Manager at Yakima Valley Farm Workers Clinic, I excel in streamlining operations and enhancing customer satisfaction. With adept organizational skills and a commitment to confidentiality, I've successfully managed financial records and coordinated health outreach programs, significantly improving community health outcomes. My expertise in office administration and customer relations has fostered a culture of continuous improvement and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Yakima Valley Farm Workers Clinic
09.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Community Health Outreach Worker
Yakima Valley Farm Workers Clinic
02.2019 - 09.2020
- Collaborated with local healthcare providers and organizations to establish a strong network of support for community members.
- Enhanced community health by conducting comprehensive assessments and identifying areas of improvement.
- Set up community health education and promotion programs to reduce chronic conditions.
- Provided ongoing support for clients during transitional periods such as relocation or changes in insurance coverage status.
- Ensured accurate record-keeping through consistent documentation of client interactions, program evaluations, and statistical data collection efforts.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Collaborated with external organizations to coordinate health and social services.
Pharmacy Assistant
Yakima Valley Farm Workers Clinic
12.2014 - 02.2019
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Merchandised over-the-counter goods and rotated stock.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Input patient information into computer system for prescription orders.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Education
High School Diploma -
Selah High School
Selah, WA06.2011
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Schedule Management
Certification
- Licensed Pharmacy Assistant - 2014-Current
Languages
Spanish
Full Professional
Timeline
Office Manager
Yakima Valley Farm Workers Clinic
09.2020 - Current
Community Health Outreach Worker
Yakima Valley Farm Workers Clinic
02.2019 - 09.2020
Pharmacy Assistant
Yakima Valley Farm Workers Clinic
12.2014 - 02.2019
High School Diploma -
Selah High School
- Licensed Pharmacy Assistant - 2014-Current
Similar Profiles
Shannon FernandezShannon Fernandez
Chief Strategy Officer at Yakima Valley Farm Workers ClinicChief Strategy Officer at Yakima Valley Farm Workers Clinic
Raquel SanchezRaquel Sanchez
Certified Medical Assistant at Yakima Valley Farm Workers ClinicCertified Medical Assistant at Yakima Valley Farm Workers Clinic
Leticia GarciaLeticia Garcia
Registered Nurse at Yakima Valley Farm Workers ClinicRegistered Nurse at Yakima Valley Farm Workers Clinic