Shannon Fink
Mechanicsburg,PA
Summary
Dynamic Human Resources professional with extensive experience across diverse sectors, including higher education, distribution, construction, property management, and water utility. Proven leadership capabilities complemented by a strong skill set in Microsoft Office Suite, Google Workspace, HRIS systems, HR policy management, benefits administration, logistics, employee relations, recruiting, and payroll. Holds a Bachelor's degree in Business Administration and Management, demonstrating a commitment to professional growth and continuous learning. Eager to leverage expertise to contribute effectively in a new role while driving organizational success.
Overview
25
25
years of professional experience
Work History
Human Resources Manager
Swatara Township
Harrisburg, PA
04.2025 - Current
- Directed employee benefits programs and managed labor relations for Swatara Township, Swatara Township Stormwater Authority, and Swatara Township Sewer Authority. Oversaw compliance with employment laws and policies. Cultivated a positive and productive work environment by serving as the main HR contact for all personnel matters.
- Administered human resources functions for onsite staff, facilitating effective management of union and non-union team members.
- Facilitated timely responses to employee inquiries, enhancing overall satisfaction. Streamlined departmental administration processes related to organizational change and vacancy analysis. Contributed to effective performance review support, driving employee development initiatives.
- Addressed employment-related questions from applicants and employees, escalating intricate and sensitive matters to designated personnel.
- Led recruitment efforts by interviewing and selecting qualified candidates for various positions. Partnered with departmental leaders to define required skills and competencies for successful hires.
- Designed and implemented new hire orientation and employee recognition programs to enhance employee engagement.
- Engaged with union representatives to ensure accurate interpretation and enforcement of collective bargaining agreements.
Human Resources Business Partner
Veolia North America
Harrisburg, PA
11.2022 - 04.2025
- Primary contact for Pennsylvania and Delaware business units.
- Responsible for aligning business objectives with employees and management in the Mid-Atlantic Division.
- Serve as a business partner to management on human resource- related issues.
- Serve as part of the Senior Leadership Team
- Act as an employee champion and change agent.
- Handle employee and labor relations issues including investigations, grievances and complaints in accordance with company investigation practices and progressive discipline policy.
- Work with the Mid-Atlantic Regional President and VP of HR to develop succession and development plans for key talent.
Human Resources Generalist
Veolia North America
Harrisburg, PA
11.2021 - 11.2022
- Primary contact for Pennsylvania and Delaware business units.
- Responsible for aligning business objectives with employees and management in the Mid-Atlantic Division.
- Serve as a business partner to management on human resource- related issues.
- Act as an employee champion and change agent.
- Handle employee and labor relations issues including investigations, grievances and complaints in accordance with company investigation practices and progressive discipline policy.
- Work with the Mid-Atlantic GM and VP of HR to develop succession and development plans for key talent.
Human Resources Generalist
Triple Crown Corporation
Harrisburg, PA
03.2019 - 11.2021
- Responsible for recruiting, new hire orientation, retention and compensation.
- Assists employees with benefit issues
- Processes and maintains record of benefit plan participation, such as enrollments, provider invoices, and follow-up to new enrollments or changes
- Manages the performance review process.
- Prepares, inputs, and transmits payroll data to payroll service provider on a bi-weekly basis
- Prepares and distributes payroll reports
- Resolves payroll issues in a timely manner
- Maintains HR/Payroll database
Human Resources Generalist
Pennsylvania's State System of Higher Education
Harrisburg, PA
04.2013 - 03.2019
- Primary contact for all benefit inquiries (including FMLA, LTD, STD), conduct new hire benefit orientation, and process all benefit transactions in SAP.
- Lead the recruitment and selection of staff vacancies, including finalizing position descriptions, advertisements, managing cost center budgets, evaluating candidate qualifications, establishing a search committee, conducting interviews, and assisting hiring supervisor with search process.
- Monitors supervisors' and managers' compliance in conducting required annual and probationary performance reviews of employees and assists with merit increase recommendations.
- Assists with organizational development recommendations, including drafting new position descriptions, developing organizational structures, and restructuring positions.
- Counsels and advises supervisors and managers about how to deal with performance problems
- Counsel employees on retirement options
- Counsel employee on benefit options
- Developed a new employee performance evaluation and improved the process.
- Primary contact for payroll and process transaction in SAP
- Ad hoc projects within Human Resources
- Coordinator for blood drives and annual SECA Campaign
Sr. Human Resources/Operations Coordinator
Square D/Schneider Electric
Mechanicsburg, PA
11.2005 - 04.2013
- Serve as primary contact for HR policy-related questions and day-to-day HR generalist duties (including employee relations, compensation, benefits, worker compensation, performance management) and ensures consistency
- Work with management on job postings and performance evaluations
- Manage recruiting process, conduct interviews, and develop new hire orientation
- Developed a suggestion system as part of our continuous improvement.
- Main contact for workers compensation and assist Supervisors on how to proceed.
- Administer and ensure accuracy in payroll and time-off events
- Team Leader of Wellness Team
- Team Leader of Community Outreach Team
- Lead the conversion process from paper timesheets to the automated time and attendance system for payroll
- Serve as Operations Support to the Warehouse
Accounts Payable Specialist
BISYS Insurance Services
Harrisburg, PA
06.2001 - 11.2005
- Work in the Finance department processing all account payable and employee expense reimbursement requests
- Process check requests from internal and external customers
- Add new commission vendors
- Serve as backup to Purchasing Clerk
- Human Resources Assistant
- Primary contact for payroll, benefits, and employee relations
Education
Bachelors in Business Management - Business Management
Penn State
05.2001
Associates in Business Administration - Business Administration
Harrisburg Area Community College
03.1999
Skills
- Benefits management
- Analysis skills
- Conflict Management
- HR expertise with over a decade of experience
- Strategic leadership
- Talent Acquisition
- Employee development
- Human Resources Management
- Change Management
- Employee Relation
- Performance Management
- Employee relations
- HR policies and procedures
Timeline
Human Resources Manager
Swatara Township
04.2025 - Current
Human Resources Business Partner
Veolia North America
11.2022 - 04.2025
Human Resources Generalist
Veolia North America
11.2021 - 11.2022
Human Resources Generalist
Triple Crown Corporation
03.2019 - 11.2021
Human Resources Generalist
Pennsylvania's State System of Higher Education
04.2013 - 03.2019
Sr. Human Resources/Operations Coordinator
Square D/Schneider Electric
11.2005 - 04.2013
Accounts Payable Specialist
BISYS Insurance Services
06.2001 - 11.2005
Associates in Business Administration - Business Administration
Harrisburg Area Community College
Bachelors in Business Management - Business Management
Penn State