Shannon fisher
Retail Professioal
Coeur D Alene,Idaho
Summary
Dynamic retail leader with a proven track record at Bath & Body Works, excelling in customer service and team development. Enhanced sales performance through strategic inventory management and effective training programs, achieving significant improvements in customer satisfaction ratings. Skilled in operations management and fostering strong customer relations to drive business success.
Overview
22
22
years of professional experience
Work History
Store Manager
Bath & Body Works
02.2015 - Current
- Managed daily store operations to ensure efficient customer service and sales performance.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance customer engagement and store aesthetics.
- Monitored inventory levels, coordinated stock replenishment, and reduced shrinkage rates.
- Analyzed sales data to identify trends and adjust promotional strategies effectively.
- Developed employee schedules to optimize labor costs while maintaining service standards.
- Ensured compliance with company policies and procedures for operational excellence.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Led team meetings to communicate goals, provide feedback, and motivate staff performance.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
District Sales Manager
Carters Oshkosh
11.2012 - 10.2015
- Directed sales strategies to enhance market penetration and increase regional revenue.
- Mentored and developed sales team, fostering a culture of high performance and accountability.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Established relationships with key clients, ensuring satisfaction and loyalty through exceptional service.
- Implemented training programs that improved product knowledge and sales techniques among staff.
- Monitored sales performance metrics, adjusting tactics to meet evolving business goals effectively.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
Regional Director of Stores
Goodwill Industries of South East Wisconsin and Metro Chicago
03.2007 - 11.2012
- Developed and executed regional strategies aligning with corporate goals to enhance market presence.
- Led cross-functional teams in optimizing operational processes, resulting in improved efficiency and service delivery.
- Analyzed market trends and competitor activities to inform strategic planning and decision-making initiatives.
- Fostered partnerships with key stakeholders to drive collaborative projects and enhance customer satisfaction.
- Implemented performance metrics to monitor progress, identify areas for improvement, and drive accountability across teams.
- Spearheaded training programs to develop leadership skills among staff, promoting a culture of continuous improvement.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
- Analyzed market trends to inform strategic decision-making, adapting quickly to changing conditions for sustained success.
- Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
District Sales Manager
BCBG Max Azria Group
11.2003 - 03.2007
- Collaborated with marketing to design targeted campaigns that aligned with sales objectives.
- Led cross-functional initiatives that streamlined operations and enhanced overall efficiency in sales processes.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
Education
No Degree - Musical Theater And Business
USIU School Of The Arts
San Diego, CA05-1988
No Degree - Dance
Linfield
McMinnville, OR05-1986
High School Diploma -
Amity High School
Amity, OR05-1986
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Retail inventory management
- Recruiting and hiring
- Operations management
- Team development
Timeline
Store Manager
Bath & Body Works
02.2015 - Current
District Sales Manager
Carters Oshkosh
11.2012 - 10.2015
Regional Director of Stores
Goodwill Industries of South East Wisconsin and Metro Chicago
03.2007 - 11.2012
District Sales Manager
BCBG Max Azria Group
11.2003 - 03.2007
No Degree - Musical Theater And Business
USIU School Of The Arts
No Degree - Dance
Linfield
High School Diploma -
Amity High School
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