Lauren Biggers
Montgomery,AL
Summary
Dynamic leader with a proven track record in guiding teams, managing complex projects, and driving strategic objectives to successful completion. Exceptional problem-solving skills, a strong commitment to continuous learning, and outstanding communication abilities contribute to fostering team success and delivering impactful results. Prepared to embrace new challenges and contribute to the advancement of organizational goals with unwavering dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Keyholder
Bath & Body Works
08.2018 - Current
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new and current staff on sales techniques and customer service standards.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Led team initiatives to enhance customer engagement and improve sales performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Monitored up to 30 associates in a day throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Marketing Specialist
Better Than Average Tutoring
01.2023 - 08.2023
- Developed several targeted marketing campaigns to enhance brand awareness and drive student enrollment.
- Analyzed market trends and competitor strategies to inform effective marketing initiatives.
- Coordinated social media outreach, increasing engagement through tailored content and strategies.
- Managed daily email marketing campaigns to nurture leads and increase conversion rates among prospective clients.
- Collaborated with education professionals to create promotional materials aligned with tutoring services offered.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
Sales Associate/Cashier
Academy Sports & Outdoors
08.2016 - 08.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Maintained organized merchandise displays, optimizing product visibility and accessibility for customers.
- Collaborated with team members to achieve sales targets through effective communication and coordination.
- Implemented promotional strategies to increase customer engagement and drive store traffic.
Sales Associate/Cashier
Parker's School Uniforms
05.2016 - 08.2016
- Trained new staff on sales techniques and store policies, fostering a knowledgeable workforce.
- Monitored inventory levels regularly, facilitating timely restocking of popular items for customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Highschool - Advertising Graphic Design
Brewbaker Technology Magnet Highschool (Brewtech)
Montgomery, AL01.2018
Bachelors - Marketing
Alabama State University
Montgomery, AL01-2027
Skills
- Customer service
- Cash handling and reconciliation
- Customer service management
- Staff training and development
- Marketing initiatives
- Promotional campaigns
- Multitasking and prioritizing
- Adaptable to changing demands
- Critical thinking
- Marketing and advertising
- Delegation and supervision
Timeline
Marketing Specialist
Better Than Average Tutoring
01.2023 - 08.2023
Keyholder
Bath & Body Works
08.2018 - Current
Sales Associate/Cashier
Academy Sports & Outdoors
08.2016 - 08.2018
Sales Associate/Cashier
Parker's School Uniforms
05.2016 - 08.2016
Highschool - Advertising Graphic Design
Brewbaker Technology Magnet Highschool (Brewtech)
Bachelors - Marketing
Alabama State University
Personal Information
Customer Service Professional
Brand Coordinator
Photographer