Andre Beasley
Newburgh
Summary
I am a retail-focused leader at Rothy’s Woodbury Common Premium Outlets, currently serving as a full-time Key holder and regularly acting as Manager-on-Duty. Skilled in driving sales, coaching team members, executing operational processes, and supporting store leadership. Experienced in planning pop-up events, managing inventory, while simultaneously maintaining store standards and high customer satisfaction. I’m seeking promotion to Assistant Store Manager to further contribute to sales growth, team development, and personal professional growth within the company.
Overview
5
5
years of professional experience
Work History
Keyholder
Rothy’s – Woodbury Common Premium Outlets, NY
Woodbury Common Premium Outlets, NY
06.2024 - Current
- Support store leadership with daily operational execution, regularly acting as Manager-on-Duty to ensure smooth store performance.
- Execute Daily Operations Report (DOR) processes during Manager-on-Duty shifts to support communication, accountability, and smooth store operations.
- Partner with Store Manager and Assistant Store Manager to plan and execute pop-up events, supporting brand visibility, traffic-driving initiatives, and elevated customer engagement.
- Drive sales through client engagement, product knowledge, and solution-based selling aligned with brand values.
- Lead by example on the sales floor, reinforcing customer experience standards and supporting conversion and UPT goals.
- Assist with inventory management, including stock replenishment, cycle counts, and loss-prevention awareness.
- Provide real-time coaching and task direction to associates to maintain floor coverage and operational efficiency.
- Address customer concerns and resolve issues professionally to protect brand reputation and customer loyalty.
Banquet Food Server
Thayer Hotel – West Point, NY
West Point, NY
10.2020 - 12.2023
- Supported banquet management with end-to-end event execution, including room setup, service flow, and breakdown, ensuring adherence to brand and service standards.
- Delivered high-level guest service in fast-paced, high-volume environments, consistently maintaining professionalism and attention to detail.
- Mentored and guided new and existing team members to ensure proper task completion, service consistency, and alignment with company values.
- Assisted with opening and closing procedures, including restocking supplies, cleaning service areas, and completing operational checklists.
- Coordinated closely with the banquet manager to align staffing, timelines, and service expectations for events of varying size and complexity.
- Increased sales through strategic upselling of premium menu items and beverages, contributing to higher per-guest revenue.
- Processed customer payments accurately using POS systems, ensuring compliance with cash-handling procedures.
- Maintained strong situational awareness on the floor, proactively addressing guest needs, resolving issues, and ensuring satisfaction.
- Demonstrated flexibility in scheduling to meet business demands, including evenings, weekends, and special events.
Education
High School Diploma - undefined
James I. O'Neill High School
Highland Falls, NYSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
Timeline
Keyholder
Rothy’s – Woodbury Common Premium Outlets, NY
06.2024 - Current
Banquet Food Server
Thayer Hotel – West Point, NY
10.2020 - 12.2023
High School Diploma - undefined
James I. O'Neill High School