Shannon Flanders
Derry,NH
Summary
Dynamic and motivated professional seeking an SLPA position in New Hampshire, leveraging strong verbal communication and interpersonal skills honed during 4 years in hospitality roles as a hostess/food runner, trainer, beertender, and events beertender. Known for efficient adaptation to changing demands and effective organizational prowess, complemented by a commitment to teamwork and exceptional customer service. Currently pursuing SLPA certification in NH, eager to contribute and grow under the guidance of experienced SLPs while delivering compassionate, patient-centered care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Runner/Hostess
603 Brewery
03.2020 - Current
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Collaborated with team members to achieve shared goals, helping improve overall productivity levels.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Provided attentive service and proactively assessed guest needs.
- Cultivated warm relationships with regular customers.
Trainer
603 Brewery
02.2022 - Current
- Provided coaching and mentoring to employees.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Analyzed team performance and identified opportunities for additional training.
Beertender
603 Brewery
11.2022 - Current
- Ensured timely completion of opening or closing tasks based on assigned shifts.
- Facilitated teamwork among colleagues through effective communication strategies.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Event Beertender
603 Brewery
05.2023 - Current
- Assisted in the setup of private events, accommodating specific client requests.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Participated in staff training sessions to continuously improve product knowledge and service skills.
- Maintained a clean and organized bar environment for improved customer experience.
- Served high customer volumes during special events, nights, and weekends.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Kept operations in compliance with company, safety and legal requirements.
Education
Bachelor of Science - Communication Sciences And Disorders
University of New Hampshire
Durham, NH 0382305.2024
Skills
- Strong verbal communication
- Self-motivated
- Able to take direction from supervisors
- Committed to working with team members
- Efficient at adapting to changing demands
- Interpersonal skills
- Compassionate and empathetic
- Effective organizational and time management skills
Certification
(In process of) SLPA Certification from the state of New Hampshire from State of New Hampshire Office of Professional Licensure & Certification
Timeline
Event Beertender
603 Brewery
05.2023 - Current
Beertender
603 Brewery
11.2022 - Current
Trainer
603 Brewery
02.2022 - Current
Runner/Hostess
603 Brewery
03.2020 - Current
Bachelor of Science - Communication Sciences And Disorders
University of New Hampshire
(In process of) SLPA Certification from the state of New Hampshire from State of New Hampshire Office of Professional Licensure & Certification
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