Shannon Floyd
Beckley,WV
Summary
Dedicated and versatile professional with over 10 years of experience across customer service, administrative support, and management roles. Recognized for compassion, strong communication skills, attention to detail, and ability to build positive relationships with clients, coworkers, and leadership. I’m a reliable individual with honesty and integrity. Proven track record of managing operations efficiently, training teams, and ensuring top-quality customer experiences. Authorized to work in the U.S. for any employer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caregiver
Cornerstone Caregiving
Beckley, WV
11.2025 - Current
- Provided compassionate care and support to clients in daily living activities.
- Assisted clients with personal hygiene, meal preparation, and medication reminders.
- Maintained accurate records of client tasks and progress for effective communication.
- Implemented individualized care plans tailored to meet specific client needs and preferences.
Direct Care Worker
Right At Home Care
Beckley, WV
08.2025 - Current
- Provided personal care and assistance with daily living activities for clients.
- Developed and implemented individualized care plans to meet client needs.
- Monitored client health and reported changes to healthcare professionals.
- Assisted clients with mobility, ensuring safety and comfort during transitions.
Administrative Assistant / Hearing Aid Technician
Greenbrier Audiology
Beckley, WV
03.2023 - 03.2025
- Clean and check hearing instruments; troubleshoot and perform repairs.
- Conduct patient communication and coordinate with manufacturers.
- Manage Bluetooth pairing, fitting software, and office inventory.
- Perform otoscopy, tympanometry, and ear impressions.
- Schedule appointments and assist with billing and administrative tasks.
Hostess / Server
Little Sicily
Beckley, WV
07.2023 - 01.2024
- Managed guest seating, takeout orders, and cash transactions.
- Delivered exceptional service and supported team operations.
- Slight meal prep and opening/closing of restaurant.
Banquet Server
Tamarack
Beckley, WV
04.2023 - 09.2023
- Served and bartended events, handled setup, breakdown, and cleanup.
Alterations Manager / Operations Manager
David’s Bridal
Roanoke, VA
01.2021 - 01.2023
- Assisted in training and supervising alterations staff and hosts/cashiers. Supported quality control processes to maintain service standards.
- Directed customer service operations, including scheduling, payroll management, and inventory oversight.
- Oversaw safety audits, merchandising strategies, and point-of-sale transactions.
- Oversaw all inbound and outbound shipments, ensuring meticulous handling and accuracy.
Opening Supervisor
Elderberry’s
Salem, VA
05.2020 - 01.2021
- Onboarded new employees, overseeing cash handling procedures and ensuring operational efficiency.
- Supervised morning food preparation and establishment opening procedures.
Bartender / Server
Cabo Fish Taco
Roanoke, VA
02.2019 - 01.2020
- Promoted to Head Bartender; handled bar inventory and customer orders.
Selling Supervisor
Victoria’s Secret
Roanoke, VA
08.2017 - 12.2018
- Mentored sales associates to achieve daily and seasonal sales targets.
- Oversaw merchandising, cash handling, and store operations to ensure efficient retail performance.
- Cultivated personalized customer interactions to identify specific needs.
Front of House Manager / Bar Manager
Buffalo Wild Wings
Roanoke, VA
12.2016 - 08.2017
- Created schedules, conducted training, and managed bar inventory.
Shift Leader / Cashier
Buffalo Wild Wings
Lynchburg, VA
04.2014 - 08.2016
- Oversaw team performance and delivered consistent customer service.
Clerk / Receptionist
Mountain Lake Campground and Cabins
Summersville, WV
04.2010 - 08.2013
- Managed reservations, guest check-ins, and retail transactions.
Education
Audiology (Distance Learning Course) - undefined
International Hearing Society
Beckley, WV02.2026
General Studies / Communications - undefined
Liberty University
Lynchburg, VA01.2016
General Studies - undefined
New River Community & Technical College
Summersville, WV01.2013
High School Diploma - undefined
Nicholas County High School
Summersville, WV01.2012
Skills
Customer Service & Communication
Conflict Management & Problem Solving
Administrative Support
Team Leadership & Training
Scheduling & Payroll
Inventory & Supply Management
Microsoft Office & POS Systems
Hearing Aid Fitting & Technical Support
Recruiting, hiring, and training new employees
Certification
- ServSafe Food Handler (2020 – Present)
- ServSafe Alcohol (2016 – Present)
- Valid Driver’s License
Additional Information
Hardworking and dependable professional who takes pride in learning new skills and exceeding expectations. Passionate about helping others and contributing to a positive, productive workplace.
Timeline
Caregiver
Cornerstone Caregiving
11.2025 - Current
Direct Care Worker
Right At Home Care
08.2025 - Current
Hostess / Server
Little Sicily
07.2023 - 01.2024
Banquet Server
Tamarack
04.2023 - 09.2023
Administrative Assistant / Hearing Aid Technician
Greenbrier Audiology
03.2023 - 03.2025
Alterations Manager / Operations Manager
David’s Bridal
01.2021 - 01.2023
Opening Supervisor
Elderberry’s
05.2020 - 01.2021
Bartender / Server
Cabo Fish Taco
02.2019 - 01.2020
Selling Supervisor
Victoria’s Secret
08.2017 - 12.2018
Front of House Manager / Bar Manager
Buffalo Wild Wings
12.2016 - 08.2017
Shift Leader / Cashier
Buffalo Wild Wings
04.2014 - 08.2016
Clerk / Receptionist
Mountain Lake Campground and Cabins
04.2010 - 08.2013
Audiology (Distance Learning Course) - undefined
International Hearing Society
General Studies / Communications - undefined
Liberty University
General Studies - undefined
New River Community & Technical College
High School Diploma - undefined
Nicholas County High School