Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Ford

Hammond,LA

Summary

I have sixteen years of experience as a registration specialist working in primary clinics. I have become well-versed and knowledgeable about the medical terminology associated with the jobs. I also have experience as a collections specialist, and I understand the importance of collecting. Additionally, one of my greatest strengths is my ability to communicate clearly and professionally with everyone in the workplace, including patients, pharmacies, insurance companies, and medical professionals. I understand the importance of obtaining payments and making collections within a timely manner. I take pride in my work efficiently and accurately, highly organized individual and a great teammate.

Overview

12
12
years of professional experience

Work History

Collections Specialist

MedCentris Woundcare
Hammond, LA
08.2023 - 06.2024
  • I worked from home remotely, called patients, collected payments, made reminder calls every month, wrote off balances for deceased patients, answered patients' questions about their bills, managed emails, attended weekly meetings, provided daily reports, and had to put all my work on an Excel spreadsheet and verified insurances.

Registration Clerk

RKM Primary Care
Loranger, Louisiana
03.2019 - 08.2023
  • Answered phones, collected payments, verified insurances, checked patients in and out, scheduled appts, verified insurances, and scanned paperwork electronically into patients charts.

Receptionist

North Oaks Pediatric Clinic
Hammond, Louisiana
10.2012 - 03.2019
  • Answered phones , collected payments, verified insurances, filed charts, took messages for doctors, scheduled appointments

Education

License - Phlebotomist

Compass Career College
Hammond, Louisiana
11-2006

High School Diploma -

North Pike High School
Summit, MS
05-1999

Skills

  • Payment processing
  • Insurance verification
  • Collections management
  • Microsoft Excel
  • Customer service
  • Billing inquiries
  • Remote communication
  • Call center experience
  • Teamwork
  • Outbound calling
  • Data entry skills
  • Balance collection
  • Collections
  • Communication skills
  • Software proficiency
  • Multitasking

Timeline

Collections Specialist

MedCentris Woundcare
08.2023 - 06.2024

Registration Clerk

RKM Primary Care
03.2019 - 08.2023

Receptionist

North Oaks Pediatric Clinic
10.2012 - 03.2019

License - Phlebotomist

Compass Career College

High School Diploma -

North Pike High School
Shannon Ford