Shannon Foster
Rooted Truth Media LLC
INDIANAPOLIS,IN
24
years of professional experience
Versatile professional with a strong background in customer service, claims administration, and dispatch operations. Expertise in case management, documentation, and problem-solving in fast-paced environments. Proven ability to handle confidential information, interpret policies, and deliver exceptional service with precision. Skilled communicator and writer, adept at storytelling and investigative research, committed to building relationships and adapting to evolving business needs.
Work History
Owner & Executive Editor
1 Year 1 Month- Developed and implemented digital marketing strategies to enhance brand visibility and engagement.
- Created multimedia content, utilizing industry-standard tools for production and editing.
- Managed client relationships, delivering tailored media solutions to meet diverse needs.
- Analyzed market trends to inform strategic decisions and optimize service offerings.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
International Import/Export Specialist
6 Months- Managed customs clearance processes to minimize delays and facilitate timely delivery of goods.
- Coordinated international shipments, ensuring compliance with trade regulations and documentation standards.
- Developed relationships with freight forwarders to optimize logistics operations and reduce costs.
- Monitored inventory levels, adjusting import schedules based on demand forecasts and supply chain needs.
- Assisted in preparing export documentation, including bills of lading and certificates of origin.
- Utilized ERP systems to track shipments, manage orders, and streamline communication across departments.
- Reviewed contracts to ensure alignment with company policies and risk management standards.
- Streamlined import/export processes by implementing efficient documentation and filing systems.
- Maintained up-to-date knowledge of changing customs requirements, ensuring smooth flow of goods across borders.
- Negotiated freight rates with carriers for international transportation of goods.
- Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Coordinated with shipping and transport companies on behalf of clients.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Dispatcher
4 Years 8 Months- Coordinated daily dispatch operations to ensure timely delivery and efficient route management.
- Monitored and adjusted schedules based on real-time traffic and weather conditions to optimize performance.
- Utilized transportation management software to track shipments and maintain accurate records of deliveries.
- Communicated effectively with drivers and customers to resolve issues and enhance service quality.
- Trained new dispatchers on systems and best practices, improving team efficiency and knowledge retention.
- Implemented process improvements that reduced delays in dispatch operations, enhancing overall service reliability.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 6-13 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Claims Specialist
4 Years 8 Months- Collaborated with cross-functional teams to resolve complex claim issues efficiently.
- Developed and implemented process improvements that enhanced claims handling workflows.
- Analyzed claims data to identify discrepancies and ensure accuracy in processing.
- Trained and mentored junior staff on best practices for claim assessments and documentation.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Collaborated with underwriting teams to identify trends in claim activities, contributing to more accurate risk assessment and pricing.
- Facilitated smooth communication between claimants and adjusters, ensuring transparent and a positive experience.
- Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
Leave of Absence Specialist
1 Year 5 Months- Managed leave of absence claims by interpreting policies and ensuring compliance with regulations.
- Reviewed documentation for accuracy, providing timely feedback to employees regarding their leave status and next steps.
- Collaborated with HR teams to streamline leave processes, enhancing communication and efficiency across departments.
- Developed training materials for staff on leave management systems and best practices for policy adherence.
- Conducted regular audits of leave cases to ensure adherence to company policies and regulatory requirements.
- Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
- Coordinated closely with benefits providers during extended leaves to maintain accurate coverage status for employees on leave.
- Ensured timely and accurate completion of all required documentation for leaves of absence, minimizing potential legal exposure for the organization.
Leave of Absence Specialist
2 Years 10 Months- Led projects aimed at enhancing employee experience during leave, fostering a supportive workplace culture.
- Educated managers on best practices for handling employee absences, fostering a more cohesive and understanding work environment.
- Analyzed trends in leave data to identify areas for process improvement and support strategic decision-making initiatives.
- Mentored junior staff on effective case management techniques, promoting professional growth within the team.
- Maintained up-to-date knowledge on federal and state laws governing employee leaves, ensuring companywide compliance at all times.
- Served as a point of contact for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.
- Provided compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes.
- Managed return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences.
- Conducted thorough audits of leave records to ensure accuracy and compliance with company policies and regulations.
Dispatcher
2 Years 9 Months- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Directed dispatching, routing, and tracking of company fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic databasess.
- Analyzed performance data to identify trends, informing strategic decisions for resource allocation and operational changes.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
Dispatch Supervisor
7 Years 10 Months- Implemented process improvements to enhance dispatcher productivity and response times.
- Supervised dispatch operations, ensuring timely and efficient service delivery to members.
- Coordinated communication between roadside assistance teams and customers for optimal satisfaction.
- Trained and mentored new dispatch staff on systems and operational procedures.
- Developed training materials to streamline onboarding processes for new employees.
- Managed scheduling of resources and personnel to align with peak demand times effectively.
- Supervised team of 8-10 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of 15-30 fleet vehicles.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Managed 10 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Education
No Degree - Business Communication
Skills
Marketing
Digital media strategies
Customer relations
Client service
Service management
Social media control
Business administration
Small business operations
Attention to detail
Quality assurance
Decision-making
Social media management
Employee scheduling
Staff management
Team oversight
Team leadership
Team collaboration
Customer experience
Content quality review
Media production tools
Employee relations
Project management
Timeline
Owner & Executive Editor
Rooted Truth Media LLC
07.2025 - CurrentRead More
International Import/Export Specialist
Direct Xpress
04.2024 - 10.2024Read More
Dispatcher
XPO Logistics
08.2019 - 04.2024Read More
Claims Specialist
RXO
08.2019 - 04.2024Read More
Leave of Absence Specialist
Sedgwick
01.2018 - 06.2019Read More
Leave of Absence Specialist
Ascension
02.2015 - 12.2017Read More
Dispatcher
Celadon Trucking
03.2012 - 12.2014Read More
Dispatch Supervisor
AAA Hoosier Motor Club
07.2002 - 05.2010Read More
Martin University
No Degree from Business Communication
Read More