Shannon Fowler
Federal Way,WA
Summary
Enthusiastic Client Support Advocate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of diversity and inclusion and training in case management. Motivated to learn, grow and excel in human services position.
Overview
10
10
years of professional experience
Work History
Client Support Advocate
Catholic Community Services
Des Moines, WA
08.2021 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
- Conducted case management activities and services with multidisciplinary team.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
Package Handler
FedEx
Kent, WA
02.2017 - Current
- Labeled packages according to instructions provided on work orders.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Warehouse Associate
Select Staffing
Tukwila, WA
12.2012 - 08.2016
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Confirmed accuracy, quality and quantity of materials received.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Education
Associate of Applied Science -
Highline College
Seattle, WA06.2023
Associate of Applied Science - Human Services
Highline College
Seattle, WA01.2022
Skills
- Teamwork
- Problem resolution
- First Aid/CPR
- Communications
Timeline
Client Support Advocate
Catholic Community Services
08.2021 - Current
Package Handler
FedEx
02.2017 - Current
Warehouse Associate
Select Staffing
12.2012 - 08.2016
Associate of Applied Science -
Highline College
Associate of Applied Science - Human Services
Highline College
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