Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Shannon Frankenfield

Philadelphia,PA

Summary

To find a stable career, with an established company.

Overview

18
18
years of professional experience

Work History

Administrative Specialist

Orthodox Auto Company
01.2023 - Current
  • Handling all incoming calls from customers, insurance, towing companies, and Philadelphia Police Department.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation preparing and processing bills, invoices, and other documents.
  • Completed forms, reports, logs and records to quickly handle all documentation.
  • Managed filing system entered data and completed other clerical tasks.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Sales Floor Associate

Dollar Tree
12.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Processed payments and provided receipts to establish proof of transaction.
  • Managed efficient cash register operations.

Office Manager

Phoenix HVAC
08.2005 - 06.2022
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

Collingswood High School
Collingswood, New Jersey
06.2001

Skills

  • Decision-Making
  • Multitasking Abilities
  • Active Listening
  • Written Communication
  • Good Telephone Etiquette
  • MS Office
  • Clerical Support
  • Problem-Solving
  • Data Entry
  • Organization and Time Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Specialist

Orthodox Auto Company
01.2023 - Current

Sales Floor Associate

Dollar Tree
12.2022 - 01.2023

Office Manager

Phoenix HVAC
08.2005 - 06.2022

High School Diploma -

Collingswood High School

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Shannon Frankenfield