Shannon Fruga
Relocating To Nashville, TN
Summary
Dedicated professional with a strong background in customer service and effective communication. Proven ability to enhance customer satisfaction through attentive problem resolution and meticulous attention to detail. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
School Bus Driver
Owasso Public Schools
11.2024 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Waitress Trainer
Los Cabos Mexican Restaurant
08.2016 - 11.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Bank Teller
Arvest Bank
04.2021 - 06.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Education
Bachelor of Arts - Music Composition
Oral Roberts University
Tulsa, OK05-2016
Skills
- Dependable and reliable
- Effective communication skills
- Road safety compliance
- Special needs assistance
- Customer service
- Problem resolution
- Customer satisfaction measurement
- Data entry
- Attention to detail
- Money handling
Timeline
School Bus Driver
Owasso Public Schools
11.2024 - Current
Bank Teller
Arvest Bank
04.2021 - 06.2022
Waitress Trainer
Los Cabos Mexican Restaurant
08.2016 - 11.2023
Bachelor of Arts - Music Composition
Oral Roberts University
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