Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Shannon Gandy

Garland,TX

Summary

Dynamic leader with a proven track record at Nike, enhancing operational efficiency and customer satisfaction. Expert in leveraging marketing tools like Google Analytics and fostering team collaboration. Achieved significant productivity improvements by streamlining processes. Skilled in both strategic oversight and hands-on problem-solving, demonstrating exceptional organizational and interpersonal abilities. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Coordinator & Position Coach

Nike, Inc
11.2020 - Current
  • Facilitate corporate tours, communicating department functions to stakeholders and external audiences.
  • Streamlined operational workflows, reducing processing time by 20% and increasing team productivity.
  • Coordinated cross-departmental teams of up to 40 employees, ensuring seamless execution of daily operations.
  • Analyzed operational data to identify inefficiencies, leading to a 12% increase in productivity.
  • Trained and onboarded 10+ new hires, reducing turnover and improving employee satisfaction by 18%.

Retail Store Manager

Shoe Show
12.2017 - 10.2020
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Increased monthly sales revenue by 15% by implementing targeted promotional campaigns and staff incentives.
  • Boosted average transaction value by 10% through upselling techniques and staff training.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Increased customer satisfaction ratings by 20% year-over-year by implementing a customer-first service model.

Assistant Manager

Maurices
02.2014 - 11.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to 200+ customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored 12 junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Master of Arts - Integrated Marketing Communications

The University of West Alabama
Livingston, AL
12-2022

Bachelor of Science - Merchandising

The University of Southern Mississippi
Hattiesburg, MS
12-2017

Skills

  • Marketing Tools: Google Analytics, Canva, Hootsuite, Mailchimp
  • E-commerce Platforms: Shopify, WooCommerce, BigCommerce
  • Office Tools: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace
  • Collaboration Tools: Slack, Trello, Asana

Certification

  • Google Digital Marketing Certification (2024)
  • HubSpot Content Marketing Certification (2024)

Interests

  • Passionate about fashion, branding, and lifestyle marketing
  • Tech enthusiast, passionate about exploring the latest advancements and innovations

Timeline

Operations Coordinator & Position Coach

Nike, Inc
11.2020 - Current

Retail Store Manager

Shoe Show
12.2017 - 10.2020

Assistant Manager

Maurices
02.2014 - 11.2017

Master of Arts - Integrated Marketing Communications

The University of West Alabama

Bachelor of Science - Merchandising

The University of Southern Mississippi

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Shannon Gandy