Shannon Gerage
Pace,FL
Summary
Highly motivated Certified Clinical Medical Assistant offering over 20 years of administrative and clinical experience. Proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Eager to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
VITALExam
Pensacola, FL
01.2025 - 07.2025
- Assisted healthcare providers with patient assessments and vital sign monitoring.
- Supported patient intake processes, ensuring accurate data entry and documentation.
- Managed medical supplies inventory, maintaining organization and availability for clinical staff.
- Maintained cleanliness and sterility in clinical environments, contributing to overall patient safety.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Certified Clinical Medical Assistant
Baptist Healthcare
Pensacola, FL
02.2023 - 08.2024
- Managed medical supplies inventory, maintaining organization and availability for clinical staff.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Office Manager, Surgery & Insurance Coordinator
North Florida Surgeons
Pensacola, FL
01.2018 - 02.2022
- Oversaw daily operations, ensuring efficient patient flow and high-quality service delivery.
- Managed scheduling and coordination of patient appointments, optimizing staff utilization.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
- Optimized inventory management to ensure essential medical supplies were always available.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 12 employees.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
Certified Medical Assistant
Emerald Coast Family Physicians
Pensacola, FL
07.2010 - 01.2018
- Administered injections and vaccinations, completed EKG's, urinalysis screen, blood draws and all other tests based on patients needs
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Coordinated appointments and managed schedules to optimize clinic workflow and patient flow.
- Provided knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Submitted prescriptions and refills, obtaining authorization if needed
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Verifying Insurance eligibility and submitting prior authorizations in a timely manner.
Ophthalmic Assistant
Brewton Eye Care
Brewton, AL
01.2008 - 07.2010
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, color deficiency issues and OCT scans.
- Educated patients on proper contact lens care
- Administered eye medications for dilation and treatment.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Collected measurements, prepared work orders and repaired frames to ensure quality patient care, managed frame and contact lens inventory
Education
Medical Assistant
Capps Medical Institute
Pensacola, FLGeneral Studies
Jay High School
Jay, FLSkills
- Vital Signs Measurement
- Medical Terminology Proficiency
- Medical Office Administration
- Inventory and Supply Management
- Specimens Collection and Processing
- Phlebotomy
- Patient Scheduling
- Insurance Eligibility and Prior Authorizations
- Reliable Team Player
- Compassionate
- Anatomy and Physiology
- EMR / EHR
Certification
- Certified Clinical Medical Assistant - NHA
- Basic Life Support - AHA
- Certified Occupational Hearing Conservationist -CAOHC
Timeline
Certified Clinical Medical Assistant
VITALExam
01.2025 - 07.2025
Certified Clinical Medical Assistant
Baptist Healthcare
02.2023 - 08.2024
Office Manager, Surgery & Insurance Coordinator
North Florida Surgeons
01.2018 - 02.2022
Certified Medical Assistant
Emerald Coast Family Physicians
07.2010 - 01.2018
Ophthalmic Assistant
Brewton Eye Care
01.2008 - 07.2010
Medical Assistant
Capps Medical Institute
General Studies
Jay High School