Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

Shannon Gibbons

Banning,CA

Summary

I am seeking a full-time position, in which I can utilize and expand the skills and education I have acquired to date.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Product Demonstrator

KDS Marketing
01.2001
  • In this position I demonstrated different products in variety and grocery stores
  • I explained products to prospective buyers and gave out product samples and coupons
  • This was a part-time position while I attended Riverside Community College

Pharmacy Auditor

CVS Caremark
12.2021 - 01.2023
  • As an Auditor, I would verify patient’s orders for accuracy
  • I reviewed accounts that were shipped and verified benefits were reviewed correctly
  • If there were discrepancies I would report them immediately for quality and control as well as bad debt review

Benefit Verification Specialist

CVS Caremark
11.2013 - 12.2021
  • The Center Of Excellence Benefits Team was challenging and rewarding to work on
  • I verified benefits of patients that were being treated for HAE/Lyso and Hemophilia
  • Each monthly order could cost up to hundreds of thousands of dollars
  • If orders weren’t reviewed and processed correctly it could result in bad debt for the company
  • I worked very closely with Doctor’s offices to secure Prior Authorizations for patient medications and ensure there were no order delays

Specialist

CVS Caremark
05.2010 - 11.2013
  • As a Specialist I worked primarily with the Wholesale Pharmacy which required quoting doctor’s offices the wholesale cost of items we were able to sell to them as wholesale
  • I set up each account with an agreement, run credit reports if necessary, add the account to the system and keep track of each accounts hospital or Doctor’s license
  • I would receive orders and enter them into the system for the pharmacy and assist with miscellaneous items such as filing orders and completing reports for various people
  • I assist my fellow Specialists by tracking their contracted accounts and ensuring that orders are shipped for their patient’s in a timely fashion
  • If there was an issue such as a diversion alert I would assist them with the process

Coordinator & Coordinator II

CVS Caremark
07.2005 - 05.2010
  • In this position, I verified patient and payer information, generated Case Management Letters of Agreement and managed active and in-active files, including scanning and filing paperwork
  • I worked with patients that did not have insurance and provided information on our RxSavingsPlus Drug Discount Program
  • I would quote the patient their out-of pocket cost and if interested sign them up for the program
  • I am the Wholesale back up person and assist with buy and bill accounts; including calling doctor’s offices and setting them up with accounts and pricing

Office Assistant

Family Service Association
01.2001 - 01.2005
  • As an office assistant, I run the front office of one of the FSA sites
  • My position required me to answer multiple phone lines, answer questions about our services, schedule appointments for clients and screen calls for management and the therapists
  • I check-in clients or groups of clients, pull charts, set new clients up with required paperwork for their charts, and keep the therapists notified of their appointments
  • I kept client charts up-to-date and filed
  • I created various word processing documents, spreadsheets and PowerPoint documents as required, and also data entry

Sales/Cashier

Whitegate Postal Center
01.2000 - 01.2001
  • As a cashier, my position required me to assist clients who needed items packaged, mailed, faxed, and/or copied and ringing them up at the register

Education

College -

Riverside Community College
01.2002

High School -

Rubidoux High School
06.2000

Skills

  • People skills
  • Microsoft Office
  • Word
  • Excel
  • Outlook
  • PowerPoint

Hobbies and Interests

  • Computers – I am resourceful when it comes to unfamiliar programs. I have self-trained on several programs, including a custom program written for Family Service Associates.
  • Singing – I have been involved in a school or church choir for 9 years. I am currently one of the lead singers for my church choir.
  • Volunteering – I often volunteer my services to my church. I donate my time to help with fundraisers, food bank, etc.

Certification

  • Notary Public License - [CA] Secretary of State or Equivalent Authority.

Timeline

Pharmacy Auditor

CVS Caremark
12.2021 - 01.2023

Benefit Verification Specialist

CVS Caremark
11.2013 - 12.2021

Specialist

CVS Caremark
05.2010 - 11.2013

Coordinator & Coordinator II

CVS Caremark
07.2005 - 05.2010

Product Demonstrator

KDS Marketing
01.2001

Office Assistant

Family Service Association
01.2001 - 01.2005

Sales/Cashier

Whitegate Postal Center
01.2000 - 01.2001

High School -

Rubidoux High School

College -

Riverside Community College

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Shannon Gibbons