Shannon Glennie
Las Vegas,NV
Summary
Professional in hospitality with thorough preparation for providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, and ability to create welcoming environment.
Experienced with providing attentive and personalized service to guests in fast-paced environment. Utilizes strong multitasking skills to manage orders and maintain high level of service. Track record of building rapport with patrons, ensuring repeat visits, and contributing to positive team dynamic.
Overview
18
18
years of professional experience
Work History
Cocktail Server
The Venetian Las Vegas
12.2007 - Current
- Provided exceptional customer service in a high-volume environment, ensuring guest satisfaction and repeat business.
- Managed beverage orders efficiently, maintaining accuracy and speed.
- Collaborated with bar staff to facilitate smooth service flow and timely drink preparation.
- Handled cash transactions with precision, ensuring accurate billing and financial accountability.
- Maintained cleanliness and organization of service areas, adhering to health and safety standards.
- Resolved guest complaints promptly, using effective communication skills to enhance overall experience.
Education
Bartending
ABC Bartending School
Honolulu, HI01.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Flexible and adaptable
- Dependable and responsible
Timeline
Cocktail Server
The Venetian Las Vegas
12.2007 - Current
Bartending
ABC Bartending School