Shannon Grady
Front Royal,Virginia
Summary
Experienced in communication, documentation, and interpersonal skills. Understands the importance of patience as a Direct Support Professional. Performs general maintenance and cleaning duties for assigned buildings and facilities to ensure a clean and safe environment. Brings 15+ years of experience as a highly skilled and empathetic PCA, providing exceptional care to patients with chronic illnesses and assisting them with daily living activities. Demonstrates organizational skills and ability to provide administrative support and service coordination in diverse and fast-paced environments at Grade-A Paving.
Overview
21
21
years of professional experience
Work History
Direct Support Professional
Rescare Home Healthcare
Winchester, VA
01.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Environmental Services Custodian
Sodexo USA
Front Royal VA
09.2022 - 01.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Increased sanitation standards with routine cleansing of high-touch zones.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Checked in and stocked inventory throughout facility.
Home Health Nurse
Home Instead Senior Care
Winchester, VA
10.2014 - 11.2023
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Coordinated with other healthcare team members to support patient needs.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
- Facilitated smooth transitions from hospital discharge to home-based care by coordinating necessary resources and support systems.
Administrative Assistant
Grade A Paving
Stephens City, VA
06.2004 - 10.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Certified Medication Aide
Rescare
Diploma -
Warren County High School
Front Royal, VASkills
- Team work
- Responsible and Dependable
- Customer Service skills
- Computer Literacy
- Provide compassionate and Individualized care
- Interpersonal Skills
- Manager challenging situation and Implement behavior plans
- Problem solving
- Time Management
- First aid and safety
- Behavior redirection
- Client support
- Behavioral management
- Relationship building
- Direct patient care
- Client transportation
- ADL support
- Patient management
- Patient assessments
- Individualized support planning
Timeline
Direct Support Professional
Rescare Home Healthcare
01.2023 - Current
Environmental Services Custodian
Sodexo USA
09.2022 - 01.2024
Home Health Nurse
Home Instead Senior Care
10.2014 - 11.2023
Administrative Assistant
Grade A Paving
06.2004 - 10.2014
Diploma -
Warren County High School
Certified Medication Aide
Rescare