Shannon Graham

Assist Customers in troubleshooting Apple devices and making sure all devices are handled before ending all calls.

• Responded to customer requests for products, services, and company information
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Responded proactively and positively to rapid change

• In this job I was a temporary forklift driver, and runner, cleaning up pallets, such as aisles, and running pallets
• Handled multiple tasks simultaneously to maximize work efficiency
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries
• Transported goods between warehouse locations according to shipment and storage needs
• Unloaded materials and goods at designated locations for the best project availability
• Located proper slots on storage racks and set pallets in place with forklift

Assisting Customers with Hazards by answering questions.

• Helped a large volume of customers every day with positive attitude ,and focus on customer satisfaction
• Responded to customer calls ,and emails to answer questions about products and services
• Addressed customer account discrepancies, and concerns
• Communicated with clients regarding account services, statements, and balances

My duties were assisting customers in processing military claims, answering all questions as needed

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly, and escalated major issues to "a, supervisor.
• Answered "A, constant flow of customer calls with minimal wait times.
• Assist customers over the phone with processing payments, and questions about their bills
• Promptly responded to inquiries and requests from prospective customers