Shannon Graham
El Campo
Summary
Experienced with emergency medical response, patient stabilization, and critical care. Utilizes advanced life-saving techniques to support patient recovery. Strong understanding of urgent care protocols and effective communication in high-stress environments.
Patient care professional skilled in optimizing patient flow and enhancing care coordination. Adept at managing complex schedules, ensuring timely admissions and discharges, and improving operational efficiency. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Proven ability to analyze data, implement process improvements, and maintain high standards in patient care environments.
Paramedic education professional with strong background in emergency medical services and instructional methodologies. Expertise in clinical training, curriculum development, and student assessment. Known for fostering collaborative team environments and adapting to evolving educational needs. Consistently focused on delivering high-quality, results-driven training programs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Flow Coordinator
Ochsner Health Center
09.2025 - Current
- Coordinated patient admissions and discharges to optimize hospital flow.
- Developed and implemented strategies to enhance patient scheduling efficiency.
- Managed complex patient care pathways, ensuring timely interventions and resource allocation.
- Trained staff on best practices for improving patient experience and operational workflows.
- Analyzed patient flow data to identify bottlenecks and recommend process improvements.
- Collaborated with interdisciplinary teams to streamline communication and enhance care coordination.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
Patient Flow Paramedic
St. Joseph’s Transfer Center
02.2025 - 08.2025
- Coordinates patient transfers between facilities ensuring timely and accurate information flow and managing communication between healthcare providers.
911 Paramedic/FTO
Danbury EMS
10.2016 - 06.2024
- Responded to emergency calls via 911, assessed patients' conditions at the scene of an accident or medical crisis, provided advanced life support treatments like medication administration, airway management, and defibrillation, and safely transported patients to a healthcare facility in a specially equipped ambulance, all while documenting their actions and communicating effectively with other medical personnel.
- Oversaw the training and evaluation of junior or probationary level members.
- June 2024 - February 2025
- Did not work to care for terminally ill family member
Program Director
Alvin Community College
08.2018 - 01.2022
- Responsible for validating the competency of candidates seeking National/Texas EMS Certification.
911 Paramedic
Angleton EMS
08.2005 - 08.2018
- Responded to emergency calls via 911, assessed patients' conditions at the scene of an accident or medical crisis, provided advanced life support treatments like medication administration, airway management, and defibrillation, and safely transported patients to a healthcare facility in a specially equipped ambulance, all while documenting their actions and communicating effectively with other medical personnel.
Combat Medic
United States Army
09.1997 - 09.2001
- Provided emergency medical care and treatment in combat and non-combat situations.
- Honorable discharge
Education
MS - Education for Healthcare Professionals
Texas A&M
College Station, TX05.2020
BS - Emergency Health Sciences
UTHSCSA
San Antonio, TX08.2018
AAS - EMS
Brazosport College
Lake Jackson, TX07.2005
High School Diploma - undefined
Angleton High School
Angleton, TX05.1995
Skills
- Microsoft Products
- Google Products
- Multiple Charting/ePCR Products
- ESO
- EPIC
- Image Trend
- TripTix (Intermedix)
- Teletracking
- MediTech
- PICIS
Certification
- BLS Instructor, American Heart Assn - Current through 6/31/2027
- ACLS Certified, American Heart Assn - current through 1/31/2027
- PALS Certified, American Heart Assn - current through 1/31/2027
Timeline
Patient Flow Coordinator
Ochsner Health Center
09.2025 - Current
Patient Flow Paramedic
St. Joseph’s Transfer Center
02.2025 - 08.2025
Program Director
Alvin Community College
08.2018 - 01.2022
911 Paramedic/FTO
Danbury EMS
10.2016 - 06.2024
911 Paramedic
Angleton EMS
08.2005 - 08.2018
Combat Medic
United States Army
09.1997 - 09.2001
BS - Emergency Health Sciences
UTHSCSA
AAS - EMS
Brazosport College
High School Diploma - undefined
Angleton High School
MS - Education for Healthcare Professionals
Texas A&M
Certifications
- Texas Licensed Paramedic - License Number 167641 (Expires 7/31/2028)
- Texas ALS Coordinator - License Number 174954 (Expires 1/31/2028)
- AHA BLS Instructor - Expires 5/2027
- AHA ACLS Provide - Expires 1/2027
- AHA PALS Provider - Expires 1/2027
- NIMS 100, 200, 700, 800 Completed