Shannon Griffin
Jacksonville,FL
Summary
Dynamic professional with a proven track record at Genes Seafood, excelling in team leadership and customer service. Skilled in inventory analysis and tracking, I enhanced customer satisfaction scores by overhauling service protocols. Known for attention to detail and effective time management, I thrive in fast-paced environments while ensuring high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Inventory Associate
MSI Inventory Service
03.2025 - 06.2025
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts each month.
- Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
- Assisted in annual physical inventories, contributing to an organized and efficient process with minimal disruptions to normal operations.
CSR
Petro Services Inc
04.2024 - 12.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Cook/waitress
Spirit TruckStop
03.2022 - 07.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
House Cleaner
Mop City
01.2020 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Prep Cook
Compass Group Management
01.2016 - 12.2019
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Caregiver
Nora Reid
09.2014 - 01.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Manager
Genes Seafood
01.2011 - 08.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
Business Administration
Jones College
Jacksonville, FLMuscle Shoals Community College
Muscle Shoals, AL12.2001
Skills
- Inventory analysis
- Inventory tracking
- Attention to detail
- Cleaning and organization
- Customer service
- Safe food handling
- Teamwork and collaboration
- Team leadership
- Time management
Timeline
Inventory Associate
MSI Inventory Service
03.2025 - 06.2025
CSR
Petro Services Inc
04.2024 - 12.2024
Cook/waitress
Spirit TruckStop
03.2022 - 07.2023
House Cleaner
Mop City
01.2020 - 02.2022
Prep Cook
Compass Group Management
01.2016 - 12.2019
Caregiver
Nora Reid
09.2014 - 01.2016
Manager
Genes Seafood
01.2011 - 08.2014
Business Administration
Jones College
Muscle Shoals Community College
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