SHANNON GUSTAFSON
Davidson,United States
Summary
Healthcare professional prepared for responsibilities of patient access and registration roles. While also interested in other job opportunities in the Healthcare Field. Extensive experience managing patient admissions and coordinating with medical staff to ensure smooth operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in handling sensitive information and maintaining patient confidentiality.
Overview
25
25
years of professional experience
Work History
Patient Access Registrar
Atrium Health
10.2022 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Streamlined the registration process for increased efficiency and reduced wait times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated bed assignments with clinical team members, optimizing patient flow through the emergency department.
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
- Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
Loan Processor & Mortgage Underwriter
Greenpoint Mortgage
01.2001 - 11.2004
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided quick turnaround times to maintain fast-past schedule.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Handled any conditions sent from underwriting departments.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Education
High School Diploma -
Olympic High School
Charlotte, NC06-1988
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Customer service
- Friendly and outgoing
- Verbal and written communication
- Phone and email etiquette
- Data entry
- Policy understanding
- Patient identity verification
- Teamwork
- Attention to detail
- Problem-solving abilities
- Reliability
- Time management
- Multitasking
Timeline
Patient Access Registrar
Atrium Health
10.2022 - Current
Loan Processor & Mortgage Underwriter
Greenpoint Mortgage
01.2001 - 11.2004
High School Diploma -
Olympic High School
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