Medical Leave of Absense
Surgical Leave
2023 - 2025
Shannon Hager
Colrain,MA
Summary
Dynamic and dedicated Charge Nurse with extensive experience at Charlene Manor Extended Care, excelling in patient care plan development and team mentorship. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in clinical assessments and committed to fostering a collaborative environment, ensuring high-quality care and adherence to safety protocols.
Work History
Charge Nurse
Greenfield Rehab & Nursing Center
2021 - 2023
- Supervised nursing staff to ensure compliance with care standards and protocols.
- Implemented patient care plans, coordinating with interdisciplinary teams for optimal outcomes.
- Trained and mentored new nurses, fostering a collaborative environment and enhancing team performance.
- Monitored patient conditions, adjusting care plans based on assessments and feedback from healthcare providers.
Charge Registered Nurse
Charlene Manor Extended Care
2016 - 2021
- Supervised nursing staff to ensure adherence to best practices and patient care standards.
- Developed and implemented patient care plans in collaboration with multidisciplinary teams.
- Trained and mentored new nurses, enhancing team performance and patient outcomes.
- Monitored patient progress, adjusting care plans based on clinical assessments and feedback.
- Facilitated communication between patients, families, and healthcare providers to enhance understanding of treatment protocols.
Clinical Reimbursement Coordinator, RN
New England Health Center
2015 - 2016
- Processed and submitted insurance claims, ensuring compliance with policies and procedures.
- Coordinated communication between patients, providers, and insurers to resolve reimbursement issues.
- Monitored claim status and followed up on outstanding payments to improve revenue cycle efficiency.
- Trained new staff on reimbursement protocols and system navigation for improved operational performance.
- Analyzed reimbursement trends to identify areas for process improvement and increased accuracy in submissions.
- Led initiatives to streamline workflows, enhancing overall team productivity and service delivery standards.
- Improved reimbursement rates with regular audits of insurance contracts to ensure compliance and proper coding practices.
Charge Nurse, RN Clinical Case Manager
Charlene Manor Extended Care
2003 - 2016
- Supervised nursing staff to ensure high-quality patient care and adherence to safety protocols.
- Developed and implemented patient care plans, enhancing individual treatment outcomes.
- Collaborated with interdisciplinary teams to optimize workflow efficiency in care delivery.
- Mentored junior nurses, fostering professional development and improving team competency.
- Evaluated patient conditions and adjusted care strategies based on clinical assessments.
- Trained staff on new protocols and procedures, promoting compliance and best practices.
- Led quality improvement initiatives, resulting in enhanced patient satisfaction scores.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
Education
Associate of Science - License Number RN256369
Greenfield Community College
Greenfield, MA06-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Timeline
Medical Leave of Absense
Surgical Leave
2023 - 2025
Charge Nurse
Greenfield Rehab & Nursing Center
2021 - 2023
Charge Registered Nurse
Charlene Manor Extended Care
2016 - 2021
Clinical Reimbursement Coordinator, RN
New England Health Center
2015 - 2016
Charge Nurse, RN Clinical Case Manager
Charlene Manor Extended Care
2003 - 2016
Associate of Science - License Number RN256369
Greenfield Community College