Shannon Harris
Albion,NY
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Student Transportation Inc., where I leveraged my problem-solving abilities and data accuracy skills. Excelled in roles requiring patience, empathy, and meticulous attention to detail, achieving significant improvements in safety protocols and service delivery.
Overview
16
16
years of professional experience
Work History
Bus Monitor
Student Transportation Inc.
Albion, NY
10.2022 - Current
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
- Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
- Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
- Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
- Responded to behavioral problems to maintain safe travel.
- Secured special seats and restraint devices used by students.
BDC Representative
Camping World of Churchville
Churchville, NY
07.2022 - 10.2022
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
Cafeteria Worker
Spartanburg District 4
Woodruff, SC
11.2018 - 05.2022
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
Night Baker
Panera Bread
Simpsonville, SC
03.2014 - 08.2018
- Supported inventory management efforts by accurately recording ingredient usage and providing timely reports to supervisors.
- Aided in reducing waste through careful monitoring of ingredient usage and proper storage techniques.
- Improved bakery efficiency by effectively utilizing time management and multitasking skills during the night shift.
- Streamlined preparation processes by prepping ingredients ahead of time while maintaining high standards for food quality.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines and regulations.
- Contributed to a positive working environment by communicating effectively with team members and supervisors.
- Demonstrated adaptability by quickly learning to operate various types of commercial baking equipment efficiently.
- Managed multiple concurrent projects through effective planning, organization, and execution of nightly baking tasks.
- Ensured customer satisfaction with freshly baked goods prepared for early morning sales.
- Developed strong problem-solving abilities when faced with unexpected challenges during the overnight shift.
- Consistently met production goals by prioritizing tasks and adjusting workflow as needed throughout the night.
Data Entry Clerk
Moss Codilis
Albion, NY
05.2008 - 04.2009
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Diploma - General Studies
Holley Jr/Sr High School
Holley, NY06.1999
Skills
- Patience and Empathy
- Reliability and punctuality
- Medical aid experience
- Cleaning skills
- Safety awareness
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Independent worker
Timeline
Bus Monitor
Student Transportation Inc.
10.2022 - Current
BDC Representative
Camping World of Churchville
07.2022 - 10.2022
Cafeteria Worker
Spartanburg District 4
11.2018 - 05.2022
Night Baker
Panera Bread
03.2014 - 08.2018
Data Entry Clerk
Moss Codilis
05.2008 - 04.2009
Diploma - General Studies
Holley Jr/Sr High School