Shannon Harrison
Poquoson,VA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to the team.
Overview
26
26
years of professional experience
Work History
Administrative Functional Support 2
End To End Incorporated
09.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Reduced errors in documentation by implementing thorough proofreading and editing procedures for all outgoing communications.
- Improved inter-departmental communication by fostering a collaborative work environment among team members.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Advise employees on the proper documentation necessary to return to work.
- Process workers compensation claims.
- File and pull charts.
- Assist employees on any questions/concerns pertaining to work or personal claims.
Customer Service Representative
Tidewater Skincare
01.2018 - Current
- Offered assistance to patients with completion of paperwork.
- Scheduled, rescheduled and cancelled appointments for patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Used Nexgen/ema to schedule appointments for doctor visits and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
LEP-Tutor
York County Public Schools
09.2013 - 10.2014
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Maintained accurate and up-to-date records.
- Attended various professional development courses as offered .
Para Educator
Poquoson City Schools
09.2001 - 09.2009
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Office Manager
Danny's Glass
09.1997 - 07.1999
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Responsible for verifying insurance .
Education
High School Diploma -
Poquoson High School
Poquoson, VASkills
- Ability to prioritize and manage time effectively in fast paced environments
- Proficient in Microsoft
- Excellent written and verbal communication
- Efficient and detail oriented
- Issue and complaint resolution
- Courteous with strong service mindset
- Calm and Professional Under Pressure
- Attention to detail
- Organizational skills
- Verbal communication
Timeline
Administrative Functional Support 2
End To End Incorporated
09.2022 - Current
Customer Service Representative
Tidewater Skincare
01.2018 - Current
LEP-Tutor
York County Public Schools
09.2013 - 10.2014
Para Educator
Poquoson City Schools
09.2001 - 09.2009
Office Manager
Danny's Glass
09.1997 - 07.1999
High School Diploma -
Poquoson High School
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