Shannon Harvey
Orlando,FL
Summary
Professional property management expert ready to deliver outstanding results. Developed skills in resident relations and property operations within fast-paced, customer-focused environment. My proactive approach in market analysis and resident engagement significantly boosted occupancy rates. Skilled in rent pricing optimization and fostering a collaborative environment, I consistently exceed occupancy and satisfaction targets.
Overview
16
16
years of professional experience
Work History
Property Manager
Madison Waterford Lakes
05.2024 - 01.2025
- Increased property occupancy rates by effectively marketing available apartments
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
Assistant Property Manager
Caroline at Waterford Lakes
06.2023 - 05.2024
- Significantly contributed to the successful lease-up, exceeding initial occupancy projections
- Prepared financial reports, providing insights into property performance and revenue trends
- Coordinated move-ins and move-outs, ensuring smooth transitions for both residents and property management team
- Oversaw monthly collections and maintained high payment rates by building positive relationships with residents
Professional Leasing Consultant
The Phoenix
05.2017 - 06.2023
- Conducted comprehensive market research, identifying trends and opportunities to improve overall performance within the local rental market
- Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied residents
- Contributed to high occupancy rates by effectively marketing available apartments and promptly following up on leads
- Maintained detailed records of prospective residents, completed applications, and executed leases, enhancing organizational efficiency
Professional Leasing Consultant
Village at Baldwin Park
08.2011 - 10.2016
- Increased resident satisfaction by efficiently addressing and resolving leasing inquiries and concerns
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents
- Coordinated maintenance requests with appropriate personnel, ensuring prompt resolution of resident concerns while minimizing downtime for available apartments
- Inspected apartments before and after new resident move-ins to schedule maintenance, cleaners, and other services
Professional Leasing Consultant
Laurel Village
01.2009 - 07.2011
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently
- Maintained accurate and up-to-date records of all leasing transactions and resident communications
- Enhanced community atmosphere by planning and executing engaging resident events
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements
Education
General Studies -
Valencia College
Orlando, FL05.2021
Skills
- Organized mindset
- Resident retention
- Database management
- Apartment maintenance
- Closing techniques
- Lead conversion
- Leasing operations
- Customer service-focused
- Financial budgeting and reporting
- Rent pricing optimization
Timeline
Property Manager
Madison Waterford Lakes
05.2024 - 01.2025
Assistant Property Manager
Caroline at Waterford Lakes
06.2023 - 05.2024
Professional Leasing Consultant
The Phoenix
05.2017 - 06.2023
Professional Leasing Consultant
Village at Baldwin Park
08.2011 - 10.2016
Professional Leasing Consultant
Laurel Village
01.2009 - 07.2011
General Studies -
Valencia College
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