Shannon Heckelman
Dallas,TX
Summary
Results-driven Property Manager with experience across high-rise, mid-rise, garden-style, and build-to-rent communities (200–300+ units). Proven success in lease-ups, acquisitions, stabilization, and asset repositioning, with a strong record of driving occupancy, improving NOI, and executing large-scale capital projects. Recognized for Operational Excellence and Resident Satisfaction, earning Kingsley 800+ Club, J Turner Elite 1% Ranking, and a Reputation X Score of 904.
Overview
6
6
years of professional experience
Work History
Property Manager | Acquisition | Garden Style A-
Greystar Management Services
Richardson, TX
11.2025 - Current
- Lead acquisition and stabilization of 240-home garden-style community
- Increased occupancy from 88% to 97.57% through leasing and marketing strategy
- Oversee onboarding, audits, budgeting, vendor contracts, and operational setup
- Train and lead onsite team to ensure performance alignment and consistency
Property Manager | Build-to-Rent Lease-Up | A+
Greystar Management Services
Lavon, TX
06.2024 - Current
- Lead lease-up and operations of 251-home BTR community from ground-up development
- Partner with construction and warranty teams for unit readiness and stabilization
- Maintain Reputation X Score of 904 and Kingsley 800+ Club recognition
- Drive NOI through budgeting, leasing execution, and vendor management
- Developed and managed property budgets, tracking expenses to ensure financial accuracy and accountability.
- Increased property occupancy rates by effectively marketing available units and conducting thorough applicant screenings.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Property Manager | High-Rise | 234 Units | A+
Greystar Management Services
Dallas, TX
01.2023 - 06.2024
- Managed daily operations and financial performance of high-rise asset
- Increased rent performance from $1.96 PSF to $2.09 PSF
- Oversaw $736K+ in CapEx projects: cooling tower, balcony doors ($173,877), elevator modernization ($516,326), automation upgrades
- Strengthened retention through resident engagement programs
- Managed resident relations, resolving issues and enhancing satisfaction through effective communication.
- Streamlined maintenance processes, reducing response times and improving service quality.
- Maintained positive landlord-resident relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Property Manager | Acquisition | B+ Garden Style
Greystar Management Services
Carrollton, TX
04.2022 - 01.2023
- Increased occupancy from 86% to 96% within the first 4 months
- Conducted regular property inspections, identifying areas for improvement and compliance issues.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Trained and mentored junior staff on property management best practices and operational efficiencies.
- Managed daily operations of properties, ensuring high tenant satisfaction and retention.
- Coordinated maintenance requests and vendor services to uphold property standards.
Property Manager | Residential & Retail | A+
Greystar Management Services
Dallas, TX
11.2021 - 02.2022
- Managed 6 retail locations, financial reporting, CAM, and leasing strategy
- Managed property operations, ensuring adherence to budgetary guidelines and compliance standards.
- Oversaw tenant relations, addressing concerns and fostering community engagement initiatives.
- Developed marketing strategies to attract prospective tenants, increasing occupancy rates significantly.
- Managed tenant relations, ensuring prompt resolution of issues and maintaining high satisfaction levels.
- Oversaw property maintenance, coordinating repairs and improvements to enhance operational efficiency.
Community Manager | Lease-Up (Mid-Rise) | A+
Greystar Management Services
Rockwall, TX
04.2020 - 12.2021
- Led lease-up of 228-unit A+ mid-rise during COVID-19 conditions
- Stabilized at 95% occupancy within 11 months of TCO (10-month lease-up)
- Supported successful asset disposition
- Earned J Turner Elite 1%, Kingsley 800+ Club, Property of the Year (2022)
Community Manager | Lease-Up | Mid-Rise 228 | A+
Greystar Management Services
Rockwall, TX
03.2020 - 12.2021
- Maintained 97%+ occupancy and led 6-person onsite team
- Led lease-up of 228-unit A+ mid-rise during COVID-19 conditions
- Stabilized at 95% occupancy within 11 months of TCO (10-month lease-up)
- Supported successful asset disposition
- Earned J Turner Elite 1%, Kingsley 800+ Club, Property of the Year (2022)
Education
Texas Real Estate License -
Champions School of Real Estate
Dallas2019
Skills
- Lease-Up Strategy Acquisition & Stabilization NOI Growth Budgeting & Financial Reporting CapEx Oversight Vendor Negotiation Resident Retention Team Leadership Marketing & Occupancy Optimization
- Tenant and Eviction Laws
- Multi-family Property Management
- Financial Budgeting and Reporting
- Compliance Monitoring
- Building Operations
- Knowledge of Texas Real Estate Law
- System Knowledge and Expierence: RealPage Products, Yardi 7s, Entrata, Ops Technology, SalesForce, AIRM, Yieldstar, LRO, Microsoft Office, Excel, Word, Outlook, Modern Message, Reputationcom, Flex, Jetty, EliseAI, Happy Property, Bluemoon, Canva, Expense Anywhere and Leonardo247
Timeline
Property Manager | Acquisition | Garden Style A-
Greystar Management Services
11.2025 - Current
Property Manager | Build-to-Rent Lease-Up | A+
Greystar Management Services
06.2024 - Current
Property Manager | High-Rise | 234 Units | A+
Greystar Management Services
01.2023 - 06.2024
Property Manager | Acquisition | B+ Garden Style
Greystar Management Services
04.2022 - 01.2023
Property Manager | Residential & Retail | A+
Greystar Management Services
11.2021 - 02.2022
Community Manager | Lease-Up (Mid-Rise) | A+
Greystar Management Services
04.2020 - 12.2021
Community Manager | Lease-Up | Mid-Rise 228 | A+
Greystar Management Services
03.2020 - 12.2021
Texas Real Estate License -
Champions School of Real Estate