Shannon Herron
Pikeville,NC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
25
25
years of professional experience
Work History
Retail Sales Associate
1 Stop Tobacco And Gifts
07.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Field Service Technician
NCR
04.2023 - 06.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to repair or replace defective components and restore functionality quickly.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Simulation Technician II
Boeing
08.2013 - 09.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Installed, configured, upgraded, modified, and repaired computer and network systems, visual image generation and display systems, input/output (I/O) systems, and control loading hardware & software.
Avionics Specialist
USAF
12.1998 - 05.2013
- Streamlined maintenance processes with the implementation of efficient diagnostic techniques and tools.
- Conducted quality assurance checks on completed work orders, ensuring all tasks were executed according to established guidelines and specifications.
- Optimized aircraft performance through meticulous calibration of flight instruments and navigational equipment.
- Reduced aircraft downtime, ensuring timely repairs and maintenance of critical avionic components.
- Interpreted schematic blueprints, engineering schematics, wiring diagrams, performance specifications, and service manuals.
- Recorded inspection and test data such as weights, temperatures, grades, and quantities inspected and graded.
- Coordinated with manufacturers to obtain necessary replacement parts for damaged or outdated equipment, minimizing operational delays due to part unavailability.
- Supported aircraft upgrades by integrating advanced avionics systems into existing platforms.
- Ensured proper operation of radar systems by conducting routine inspections and addressing any identified issues promptly.
- Improved aircraft reliability by conducting thorough avionics system troubleshooting and repair.
- Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
Education
Master of Science - Master of Science in Computer Information Systems
American Military University
Charleston, WV05-2015
Bachelor of Science - Business Administration
North Carolina Wesleyan University
Goldsboro, NC05-2010
Bachelor of Science - Computer And Information Systems
North Carolina Wesleyan College
Goldsboro, NC05-2010
Associate of Science - Applied Science
Community College of The Air Force
Montgomery, AL05-2010
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer Assistance
- Customer engagement
- Customer needs assessment
- Retail sales
Timeline
Retail Sales Associate
1 Stop Tobacco And Gifts
07.2023 - 10.2023
Field Service Technician
NCR
04.2023 - 06.2023
Simulation Technician II
Boeing
08.2013 - 09.2021
Avionics Specialist
USAF
12.1998 - 05.2013
Master of Science - Master of Science in Computer Information Systems
American Military University
Bachelor of Science - Business Administration
North Carolina Wesleyan University
Bachelor of Science - Computer And Information Systems
North Carolina Wesleyan College
Associate of Science - Applied Science
Community College of The Air Force
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