Shannon Hess
Abingdon,VA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining detailed records.
Overview
21
21
years of professional experience
Work History
Front Office Manager/Billing Manager/Accounts Payable Clerk
Eye Physicians of SWVA, PC.
01.2003 - 06.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created monthly schedules for front office staff members to ensure appropriate coverage during employees vacation time and providers patient schedules.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved patient and vendor complaints professionally, maintaining positive relationships.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced patient satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with patients to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Reconciled end of day daily transaction report, daily insurance and patient deposits, and daily credit card transaction for accuracy and completeness.
- Processed monthly patient statements for ensuring prompt payments and positive cash flow.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Collaborated with administrator to identify staffing needs, draft job descriptions, and establish appropriate salary ranges for open positions.
- Facilitated smooth employee transitions with thorough onboarding procedures, exit interviews and offboarding procedures.
- Assisted with employee benefit coverages(medical, dental, HSA/FSA, life, short/long term disabilities) changes in coverage, terminations, and claim inquiries from employees.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Established and managed supplier and vendor relationships.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Managed in office VOIP telephone system. Programming calls professionally, directing callers to appropriate personnel, recording detailed menu options, messages and maintaining practice schedules.
Education
No Degree - English Composition
Virginia Highlands Community College
Abingdon, VA09.1989
College Preparatory -
Marion Senior High School
Marion, VA06.1989
Skills
- Effective Multitasking
- Human Resources
- Customer Service
- Administrative Support
- Decision-making capabilities
- Staff Management
- Payroll and budgeting
- Inventory Control
- Computer Skills
References
References with letters of recommendation available upon request.
Timeline
Front Office Manager/Billing Manager/Accounts Payable Clerk
Eye Physicians of SWVA, PC.
01.2003 - 06.2024
No Degree - English Composition
Virginia Highlands Community College
College Preparatory -
Marion Senior High School
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