Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Hickey

Summary


Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.

Overview

10
10
years of professional experience

Work History

Office Assistant

Apollo Ceilings
12.2024 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.

Admissions Coordinator

Charles River Recovery
02.2024 - 11.2024
  • Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
  • Assisted in patient admission process based on federal and state laws.
  • Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
  • Completed preliminary paperwork for incoming and outgoing patients.

Admissions Coordinator

Gavin Foundation
02.2023 - 11.2023
  • Responsible for screening and admitting potential clients into detox.
  • Coordinating bed assignments.
  • Informing clients of rules and regulations before entering program.
  • Processing client referrals from outside program looking to enter CSS program.
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.

Office Manager

Maid To Perfection Cleaning Services
03.2015 - 01.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.



Education

High School Diploma -

Archbishop Williams Highschool
Braintree, MA

Associate of Arts - Medical Assistant

Aquinas College
Milton, Ma
05-1995

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Listening skills
  • File organization
  • Problem-solving skills
  • Confidentiality handling
  • Scheduling appointments
  • Client relations
  • Data verification

Timeline

Office Assistant

Apollo Ceilings
12.2024 - Current

Admissions Coordinator

Charles River Recovery
02.2024 - 11.2024

Admissions Coordinator

Gavin Foundation
02.2023 - 11.2023

Office Manager

Maid To Perfection Cleaning Services
03.2015 - 01.2018

High School Diploma -

Archbishop Williams Highschool

Associate of Arts - Medical Assistant

Aquinas College

Similar Profiles

CREATE PROFILE
Shannon Hickey