Shannon Hill
Willow Springs,NC
Summary
Expert in waste management and regulatory compliance with a strong focus on customer satisfaction. Demonstrated ability to resolve issues effectively, leading to improved client relationships. Skilled in fostering communication and collaboration to enhance service delivery. Proven results in optimizing operational processes and ensuring compliance with industry standards.
Overview
3
3
years of professional experience
Work History
Lead waste disposal
Meridian Waste
Raleigh, North Carolina
01.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Client Support Specialist
Glenda Walston
FUQUAY VARINA, NC
09.2022 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Education
Physical Therapy Aide - Healthcare
Wake Technical Community College
Raleigh, NC06-2022
Skills
- Waste management expertise
- Regulatory compliance knowledge
- Hazardous material handling
- Environmental safety protocols
- Risk assessment strategies
- Customer relationship management
Accomplishments
Navy
Affiliations
Head coach, teach art, carpentry
References
References available upon request.
Timeline
Lead waste disposal
Meridian Waste
01.2023 - Current
Client Support Specialist
Glenda Walston
09.2022 - Current
Physical Therapy Aide - Healthcare
Wake Technical Community College