Shannon Hoffman
Hanahan,SC
Summary
Results-driven logistics coordinator with expertise in customer service. Proven track record in fostering collaboration and enhancing operational efficiencies to ensure timely deliveries while maintaining carrier relationships.
Overview
21
21
years of professional experience
Work History
Logistics Coordinator
TQL
Charleston, SC
04.2021 - Current
- Developed and maintained relationships with carriers to ensure timely deliveries.
- Managed multiple ways to reach out to potential carriers.
- Strategized with broker team to cover loads at best margin while providing excellent service to our customers.
Team Manager
Chik-Fil-A
North Charleston, SC
09.2019 - 05.2021
- Led team in delivering exceptional customer service, enhancing overall guest satisfaction.
- Streamlined operational processes, reducing wait times during peak hours.
- Mentored and trained new employees on company standards and best practices.
- Coordinated staff schedules to ensure adequate coverage during busy periods.
- Analyzed sales data to identify trends and inform promotional strategies.
- Fostered a collaborative team environment, encouraging open communication and teamwork.
Kindergarten Assistant
Berkeley County School District
Hanahan, SC
07.2013 - 09.2019
- Assisted in planning and implementing engaging educational activities for kindergarten students.
- Supported classroom management by maintaining a positive learning environment and addressing student needs.
- Collaborated with teachers to create individualized learning plans based on student assessments and progress.
- Fostered strong relationships with students, parents, and staff to enhance communication and support academic growth.
Analytical Chemist
GEL Laboratories
Charleston, SC
08.2009 - 03.2012
- Conducted chemical analyses using sophisticated instrumentation, ensuring compliance with regulatory standards.
- Developed and validated analytical methods for complex sample matrices, enhancing testing accuracy.
- Led cross-functional teams in troubleshooting laboratory equipment, improving operational efficiency.
- Mentored junior chemists on best practices in laboratory techniques and safety protocols.
Senior Project Manager
Medimax Communications
Charleston, SC
03.2005 - 08.2009
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed and implemented strategic project plans aligning with organizational goals.
- Mentored junior project managers, fostering professional growth and skill development.
- Analyzed project performance metrics to identify areas for improvement and optimize workflows.
Education
Bachelor of Science - Biology/Chemistry
University of Nebraska At Kearney
Kearney, NESkills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
Timeline
Logistics Coordinator
TQL
04.2021 - Current
Team Manager
Chik-Fil-A
09.2019 - 05.2021
Kindergarten Assistant
Berkeley County School District
07.2013 - 09.2019
Analytical Chemist
GEL Laboratories
08.2009 - 03.2012
Senior Project Manager
Medimax Communications
03.2005 - 08.2009
Bachelor of Science - Biology/Chemistry
University of Nebraska At Kearney