Shannon Hostetter
RN Case Manager
Alamosa,CO
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
RN Case Manager
Friday Health Plans
Alamosa, CO
03.2021 - 07.2023
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Responded promptly and professionally to patient questions and concerns.
- Verified legibility of patient clinical notes and updates prior to review by primary physicians.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
- Liaised with physicians regarding patient needs, performance and changes.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
RN Care Coordinator
Friday Health Plans
Alamosa, CO
03.2021 - 07.2023
- Audited charts and reviewed clinical documents to verify accuracy.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Organized and managed care of patients undergoing various therapies and procedures.
- Managed care from admission to discharge.
RN Supervisor
SLV Health
Alamosa, CO
03.2011 - 03.2021
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
RN Circulator
SLV Health
Alamosa, CO
07.2000 - 09.2004
- Promoted patient and family teaching to enhance patient understanding of needs and potentially accelerate recovery.
- Relieved external units such as outpatient IV therapy, pre- and post-operatives, PACU and recovery, dialysis, labor, delivery, recovery and postpartum with skilled nursing services.
- Administered and maintained comfort, treatment, medication, intravenous infusion and health care to support patient needs.
- Evaluated patient during admission, hospital stay and through discharge.
- Submitted accurate documentation, reporting and in-depth nursing observation to support continuity of total patient care.
- Collaborated with other departments and medical staff to support provision of highest standard for total patient care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Investigated and resolved issues affecting hospital operations and patient care.
RN, ICU
Parkview Medical Center
Pueblo, CO
1998.08 - 2000.07
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient reactions to drugs and carefully documented findings.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Managed care from admission to discharge.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Followed HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
- Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Organized and managed care of patients undergoing various therapies and procedures.
Education
Bachelor of Science - Nursing
08.1994 - 05.1998
Skills
Case management
Emotional intelligence
Indirect Patient Care
Care Plan Development
Patient counseling
Patient Management
Preventive health
Patient and family advocacy
High level of autonomy
Patient discharge
Strong clinical judgment
Insurance plan expert
Patient evaluation
Timeline
RN Case Manager - Friday Health Plans
03.2021 - 07.2023
RN Care Coordinator - Friday Health Plans
03.2021 - 07.2023
RN Supervisor - SLV Health
03.2011 - 03.2021
RN Circulator - SLV Health
07.2000 - 09.2004
RN, ICU - Parkview Medical Center
1998.08 - 2000.07
University of Colorado At Colorado Springs - Bachelor of Science, Nursing
08.1994 - 05.1998