Shannon Howell
Denham Springs,Louisiana
Summary
Dynamic professional with exceptional organizational capabilities and a solid grasp of corporate policies and procedures. Expertise in fostering effective communication and building strong relationships, backed by significant experience in strategic planning. Committed to delivering results and optimizing processes for improved performance.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Dollar General
Walker, LA
07.2023 - Current
- Collaborated with store manager to develop merchandising displays, enhancing sales visibility.
- Supported daily operations management, improving inventory control, staff scheduling, and customer service.
- Trained new employees on policies, procedures, and standards for exceptional customer service.
- Managed cash handling processes, ensuring accuracy and compliance with established guidelines.
- Monitored inventory levels and coordinated with suppliers for timely stock replenishment.
- Promptly resolved customer complaints to maintain high satisfaction rates.
- Conducted regular performance evaluations, providing constructive feedback for team member development.
- Assumed responsibility for store opening and closing, ensuring adherence to security protocols.
SDA Para
Juban Parc Elementary
Denham Springs, LA
08.2022 - 05.2023
- Collaborated with multidisciplinary team to create individualized treatment plans that addressed specific client needs.
- Implemented applied behavior analysis therapy techniques to support children with autism in achieving individual goals.
- Utilized visual supports and structured teaching methods to improve client independence and communication skills.
- Documented client progress by collecting data on targeted behaviors and tracking skill development.
- Assisted in assessment process by observing client behaviors and gathering relevant information for evaluations.
- Conducted data analysis for research projects aimed at improving ABA interventions for individuals with ASD.
Customer Service Representative
Carnival Cruise Line
Florida City, FL
05.2018 - 06.2020
- Facilitated bookings and changes for customer appointments and services, enhancing customer satisfaction.
- Responded to inbound customer calls, delivering assistance and information to resolve inquiries.
- Documented accurate personal information for customer records, ensuring data integrity.
Assistant Retail Store Manager
Shoppers Value Foods
Walker, LA
08.2018 - 12.2019
- Managed hiring process and coordinated personnel work schedules and attendance procedures to ensure adequate staffing.
- Planned, implemented, and followed-up on weekly sales programs.
- Executed communication and training plans by engaging store associates and department managers to align on strategic goals.
- Provided excellent customer service
- Answered customers' questions about merchandise and advised customers on merchandise selection
- Conducted store tours to evaluate store conditions and react and implement timely solutions accordingly
- Managed, controlled, and tracked store payroll and budget.
- Interacted with vendors; prepared purchase orders; tracked the status of requisitions and orders
- Approved time-off requests for all staff based on anticipated store business
- Assisted store manager in analyzing and summarizing departmental sales figures to identify trends and inform decision-making.
- Analyzed and interpreted district and store operation statements to forecast the monthly budget
- Earned multiple awards for maintaining safety standards and minimizing inventory shrinkage.
Front Desk Receptionist
Elite Chiropractic & Wellness Center
Walker, LA
03.2018 - 08.2018
- Checked in patients in high-volume environment, ensuring accuracy in billing and prompt service delivery, contributing to patient satisfaction.
- Maintained accurate records of room availability and patient accounts through manual and computerized systems, enhancing operational efficiency.
- Scheduled and confirmed appointments while maintaining an organized doctor appointment book.
- Collected new patient information through form completion and managed all incoming and outgoing mail, streamlining communication processes.
- Recorded patient insurance or cash payments, issuing receipts promptly.
- Reconciled daily accounting data, ensuring accuracy in both manual and computerized systems.
- Prepared month-end production reports, verifying accuracy for all entries.
- Recognized for effectively managing and resolving confrontational patient interactions.
Medical Assistant
Shenandoah Medical Associates
Baton Rouge, LA
05.2012 - 10.2016
- Triaged and roomed patients took patient vitals, documented medical histories
- Assisted physicians with office procedures including physicals, well-woman exams, and office surgeries & CDL physicals.
- Performed in-house CLIA wave testing including urinalysis, rapid strep, HCG, Flu testing, H-Pylori, and glucose testing.
- Prepared and administered medications as directed by a physician and administered injections & immunizations
- Conducted EKG tests to assess heart activity
- Completed post-visit follow-ups by calling patients with lab results and scheduling necessary appointments to enhance patient care continuity.
- Authorized drug refills and provided prescription information to pharmacies
- Strictly adhere to all safety, infection prevention, and HIPAA regulations and standards
- Pulled and prepared charts for the doctor enabling efficient patient response time
- Assisted with front office duties including handling multi-line phones, co-pay collection, posting charges and payments, scheduling appointments, data entry, filing charts, and patient check-in to ensure smooth office operations.
Medical Assistant
North Oaks Health Systems
Walker, LA
05.2009 - 05.2012
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room
- Perform preliminary physical tests; take blood pressure, weight, and temperature; reporting patient history summary
- Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
- Secure patient information and maintain patient confidence by completing medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
- Counsel patients by transmitting physician's orders and questions
- Provide medication and diet information and instructions to educate patients, addressing their questions to enhance understanding.
- Complete records by recording patient examination, treatment and test results
- Maintain patient confidentiality and protect operations by adhering to HIPAA regulations regarding patient care information.
- Serve and protect the physician or healthcare provider practice by adhering to professional standards, policies, and procedures, federal, state and local requirements and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
- Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs
- Update job knowledge by participating in continuing educational class opportunities and reading company professional publications
- Record billing information of services rendered, complete insurance forms, and respond to inquiries, contributing to revenue generation.
- Performed drug screening tests to verify adherence to health regulations
- Conducted pulmonary function tests to assess respiratory health
Customer Service Lead Manager
Winn Dixie
Walker, LA
07.2006 - 05.2009
- Facilitated positive customer experiences to foster loyalty and repeat business
- Managed register transactions, processed customer purchases, and resolved refunds and overrides efficiently
- Supervised and created/maintained a schedule for a team of 12 cashiers
- Trained new employees on store tasks, policies, and goals to enhance team effectiveness
- Ensured that checkout areas were properly maintained in a clean and orderly condition at all times.
- Maintained daily task schedules, including hourly store sweeps and shopping cart retrieval.
- Ensured proper scheduling of breaks and meal periods.
- Administered disciplinary actions by directly addressing violations and providing input to management.
- Documented special item orders to streamline processing
- Reconciled store deposits and prepared deposit bags for carry-out
Education
High School Diploma -
Walker High School
Walker, LAPatient Care Tech -
River Parishes Community College
Walker, LASkills
- Retail management experience
- Sales transaction processing
- Sales performance tracking
- Sales forecasting methods
- Client relationship building
- Customer communication management
- Management and supervision
- Team management experience
- Employee performance evaluation
- Staff scheduling optimization
- Microsoft Office proficiency
- Excel proficiency
- PowerPoint presentations
- Insurance verification processes
- Clerical support experience
- Office administration skills
- Data management practices
- Computer operation skills
- EMR systems management
- Cerner software usage
- Epic software proficiency
- Health and safety compliance
- Triage assessment skills
- Conflict resolution techniques
- Phone etiquette and communication skills
- Accounting knowledge
- Retail financial reporting
- Product knowledge training
Timeline
Assistant Store Manager
Dollar General
07.2023 - Current
SDA Para
Juban Parc Elementary
08.2022 - 05.2023
Assistant Retail Store Manager
Shoppers Value Foods
08.2018 - 12.2019
Customer Service Representative
Carnival Cruise Line
05.2018 - 06.2020
Front Desk Receptionist
Elite Chiropractic & Wellness Center
03.2018 - 08.2018
Medical Assistant
Shenandoah Medical Associates
05.2012 - 10.2016
Medical Assistant
North Oaks Health Systems
05.2009 - 05.2012
Customer Service Lead Manager
Winn Dixie
07.2006 - 05.2009
High School Diploma -
Walker High School
Patient Care Tech -
River Parishes Community College