Shannon Hutchins
130 Keisling Rd,TN
Summary
Detail-oriented Veterinary Receptionist with 10 year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Interested in a different career opportunity.
Overview
23
23
years of professional experience
Work History
Veterinary Receptionist
Jonesborough Animal Hospital
10.2015 - Current
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing, scheduling, referring, prescriptions, and emergencies. Responsibilities also include scheduling surgeries, payment contracts, and providing estimates for upcoming appointments and procedures.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Processed surgical procedures and financial transactions for clients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Gathered, transcribed and typed medical information into charts.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Informed patients of financial responsibilities prior to rendering services.
Owner/Operator
There's No Place Like Home Petsitting
04.2002 - 07.2018
- Caring for client's pet's in their own home for optimal comfort to those in my care. Administered medications when needed.
- Set pricing structures according to market analytics and emerging trends.
- Kept records for production, inventory, income and expenses.
- Gained trust from clients upon our first meet and greet to access their homes and care for their pets while they are away.
- Answered all inquiries regarding services offered in a timely fashion.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Spa Attendant
Austin Springs Spa and Salon
05.2007 - 05.2009
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Collaborated with spa therapists to ensure seamless coordination of bookings, treatments, and overall client care.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
Education
Associate of Applied Science - Veterinary Technology
Lincoln Memorial University
Harrogate, TN05.2001
Associate of Applied Science - Office Systems Technology
Northeast State Community College
Blountville, TN05.1999
Skills
- Discharging Patients
- Customer Service
- Veterinary Medical Records Software
- Scheduling appointments, surgeries, and follow up exams
- Providing comfort to those who have sick or injured pets
- Scheduling humane euthanasia
- Ability to multitask
- Attention to detail
- Teamwork and Collaboration
- Telephone etiquette
- Medical recordkeeping
- Customer service
- Effective multitasking
Timeline
Veterinary Receptionist
Jonesborough Animal Hospital
10.2015 - Current
Spa Attendant
Austin Springs Spa and Salon
05.2007 - 05.2009
Owner/Operator
There's No Place Like Home Petsitting
04.2002 - 07.2018
Associate of Applied Science - Veterinary Technology
Lincoln Memorial University
Associate of Applied Science - Office Systems Technology
Northeast State Community College
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