Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shani Johnson

Heflin

Summary

Detail-oriented health care professional with an exceptional medical sales record and patient care skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with effective problem solving skills which enhancing patient outcomes. Strong communicator delivering exceptional service and creating long-term relationships

Overview

16
16
years of professional experience
1
1
Certification

Work History

Respiratory Therapy Navigator

Regional Medical Center - RMC
07.2020 - Current
  • Collaborated with a interdisciplinary team to improved quality of care and patient outcomes apon hospital discharge
  • Facilitated transitions from acute care settings to appropriate services or facilities.
  • Conducted thorough assessments of new patients to determine appropriate therapeutic interventions and establish goals.
  • Work directly with patients to deliver quality respiratory therapy.
  • Process respiratory referrals and set up patients with the correct therapy based on patient needs.
  • Resolved issues with patient care by liaising between patients, staff and outside providers.
  • Order all respiratory supplies and kept check on inventory levels.
  • Defined respiratory protocols, quality assurance initiatives and clinic policies and procedures.
  • Critical care respiratory therapist that can excell in any area of the hospital

Sales Representative/ Center Manager

Lincare Home Oxygen And Respiratory Systems
06.2009 - 06.2010
  • Enhanced patient satisfaction by promptly providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through networking and relationship building.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate physicians and medical staff on features, benefits, and competitive advantages.
  • Cultivated deep understanding of product and services by overcomeimg objections.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed center finances with precision, ensuring sustainability through meticulous budgeting and cost control measures.

Education

Respiratory Therapy

Shelton State Community College
Tuscaloosa, AL

Skills

  • Experience in team management
  • Effective problem resolution
  • Emergency preparedness training
  • Knowledge of healthcare operations
  • Strong time management skills
  • Effective communication skills

Certification

  • Liscense - Al Respiratory Care Liscense
  • Certified in ACLS, BLS,PALS
  • Member of NBRC and AARC

Timeline

Respiratory Therapy Navigator

Regional Medical Center - RMC
07.2020 - Current

Sales Representative/ Center Manager

Lincare Home Oxygen And Respiratory Systems
06.2009 - 06.2010

Respiratory Therapy

Shelton State Community College

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