Shannon Jones
Gray,KY
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Bartender/cashier
Durhams Pit BBQ
London, KY
09.2024 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Greeted customers and provided excellent customer service.
- Greeted guests with friendliness and professionalism.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Server
OTG
London, KY
01.2024 - 08.2024
- Garnished dishes and beverages to serve visually appealing menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cleaned tables and chairs to prepare dining area for next customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and confirmed complete orders.
Bartender/Server
Wings & Rings
London, KY
11.2021 - 12.2023
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted guests with friendliness and professionalism.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Performed opening and closing duties including restocking supplies.
- Completed regular bar inventories and daily requisition sheets.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Education
High School Diploma -
Lynn Camp High School
Corbin, KY05-2008
Associate of Science - Nursing
Somerset Community College
London, KYBachelor of Science - Nursing
Eku
Corbin, KYSkills
- Bar restocking
- Basic accounting
- Mixology
- Customer Service
- Customer service expertise
- Performance improvement
- Garnishing drinks
- Anticipating guest needs
- Cash and credit transactions
- Outgoing personality
- Able to stand [number] hours
- Hospitality and accommodation
- Recipe and menu memorization
Timeline
Bartender/cashier
Durhams Pit BBQ
09.2024 - Current
Server
OTG
01.2024 - 08.2024
Bartender/Server
Wings & Rings
11.2021 - 12.2023
High School Diploma -
Lynn Camp High School
Associate of Science - Nursing
Somerset Community College
Bachelor of Science - Nursing
Eku