Shannon Karasiewicz
Beverly
Summary
Results-driven management professional with extensive experience in facilities operations and strategic planning. Achieved 100% account retention and secured significant annual savings through effective contract negotiations. Proven ability to enhance operational efficiency and customize business solutions in diverse environments.
Overview
21
21
years of professional experience
Work History
District Manager, Facilities Operations, Campus
SODEXO, INC.
03.2021 - Current
- Oversees $16 million in current facilities management contracts for Northeast region.
- Leads operational teams to ensure service excellence across multiple facilities.
- Manages eight operations teams, enhancing performance efficiency and fostering collaboration.
- Achieved 100% account retention from 2023 to 2025.
- Led union contract negotiations, securing over 3% annual savings for clients.
- Supports sales team in RFP and bid processes to secure new contracts.
- Implemented facilities employee recognition program, improving employee morale across the region.
- Analyzes operational data to identify trends and drive improvement initiatives.
District Manager, Facilities Operations,Government
SODEXO, INC.
04.2020 - 03.2021
- Oversaw $17 million in facilities management contracts, ensuring financial performance and client retention.
- Developed and implemented operational strategies that increased client satisfaction and retention.
- Coordinated activities across geographic area through subordinate managers and supervisors.
- Partnered with business development to create strategic proposals and support government contract bids.
- Collaborated with clients and vice president to maintain strong business relationships.
- Planned and budgeted accounts alongside onsite management teams to optimize resources.
- Coordinated emergency management efforts for the New England region, enhancing response protocols.
Director, Facilities Operations, Healthcare
SODEXO, INC.
06.2017 - 04.2020
- Provided direction, leadership, coordination and management of the Facilities division for all locations & Plant Operations with an approximate annual operations budget of $13M.
- Ensures compliance with local, state and federal regulations. Responsible for compliance with readiness and document requirements with The Joint Commission, Department of Public Health & OSHA.
- Directed effective and safe functioning and installations of all building systems and related operations.
- Oversaw budgets, staffing, policies, procedures, and construction and lease management.
- Provides insight and guidance to Hospital Senior Leadership for short- and long- range strategic planning.
- Served as liaison to parent company for facilities management projects, including utilities/energy management and consolidated procurement solutions.
- Facilitated communication between parent company and facility teams regarding utilities and energy management projects.
- Implemented consolidated procurement solutions for improved operational efficiency.
Associate Services Supervisor
FISERV, INC.
Alpharetta
02.2016 - 06.2017
- Managed associate and corporate services for 2,000 employees at Alpharetta location, ensuring effective support and resource allocation.
- Streamlined processes by developing guidelines and providing backend support, improving operational efficiency.
- Cultivated relationships with key stakeholders to enhance understanding of facilities support, fostering collaboration and communication.
- Oversaw support staff in delivering audiovisual event reception and meeting assistance.
- Led emergency evacuation procedures and corporate-wide communication efforts.
Senior Manager, Corporate Services
EARTHLINK, INC.
Atlanta
01.2005 - 12.2015
- Directed real estate and corporate services division for 122 sites and 3,200 employees.
- Managed corporate services policies, ensuring effective facilities security, safety, travel, and vendor management.
- Coordinated strategic planning and implementation of security system integration across 115 sites, enhancing overall security posture.
- Initiated cost-saving processes resulting in savings exceeding $500K for 2015.
- Negotiated over $300K in annual savings through vendor labor cost reductions for 2009 and 2010.
- Achieved annual savings of $43K via corporate security and safety change management in 2008.
- Provided disaster relief and physical security support for approximately 200 employees affected by tornado in 2011.
- Liaised with corporate executives on enterprise-wide policies and program delivery, facilitating alignment with organizational goals.
Education
Workplace Safety & Health Management Certification -
Georgia Institute of Technology
Atlanta, Georgia10-2011
Facilities Management Administrator (FMA) -
Building Operations Management Institute
Atlanta, Georgia10-2010
Some College (No Degree) - Attended two years
University of Alabama
Tuscaloosa, AlabamaSkills
- Operations strategy
- Operations improvements
- Budget forecasting
- Contract management
- Risk management
- Staff management
- Stakeholder engagement
- Client relationship management
- Team building
- Strategic planning
- Policy development
Affiliations
International Facility Management Association (IFMA)
Recognition Awards
- IFMA Educational Speaker, IFMA – Atlanta, Georgia, 01/01/13
- IFMA Educational Speaker, IFMA – San Antonio, Texas, 01/01/12
- Published Article (Safety), OC Atlanta Magazine, 01/01/12
- Customer Service Award, Turner/Time Warner Inc., 01/01/01
Timeline
District Manager, Facilities Operations, Campus
SODEXO, INC.
03.2021 - Current
District Manager, Facilities Operations,Government
SODEXO, INC.
04.2020 - 03.2021
Director, Facilities Operations, Healthcare
SODEXO, INC.
06.2017 - 04.2020
Associate Services Supervisor
FISERV, INC.
02.2016 - 06.2017
Senior Manager, Corporate Services
EARTHLINK, INC.
01.2005 - 12.2015
Workplace Safety & Health Management Certification -
Georgia Institute of Technology
Facilities Management Administrator (FMA) -
Building Operations Management Institute
Some College (No Degree) - Attended two years
University of Alabama