Shannon Kennedy, CBHCM
New Port Richey,FL
Summary
Dedicated Lead Community Case Manager with a history of meeting company goals, and utilizing consistent and organized practices. Skilled in working remotely and under pressure, while adapting to new situations and assure contractual compliance while managing operational risks.
Overview
12
12
years of professional experience
Work History
Community Relations Liaison
Chrysalis Health
Tampa, FL
07.2022 - Current
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Educated community partners ie, JPO's, CPI, schools, Insurance company's regarding referral process and details of all outpatient programs and services in person and virtually, using TEAMS and ZOOM.
Lead Targeted Case Manager
Chrysalis Health
Tampa, FL
07.2019 - 07.2021
- Developed custom strength-based individualized service plans with each client and family participant to meet individual life goals, therapy needs, and personal strengths.
- Onboarded new Targeted Case Managers for First 90 days, assisted with all required training and developed new hire Buddy System for new Case Managers new to the field.
- Provided Case Management support to clients and families, utilizing High Fidelity Wraparound model of care by arranging services and sourcing relevant resources and services.
- Maximized performance of staff by monitoring daily activities, mentoring team members, and role modeling.
- Informed and linked clients and families of community resources, mental health counseling, and job placement services.
Target Case Manager
Sequel Youth Services
Port Richey, FL
08.2014 - 06.2019
- Assisted clients and parents in understanding and evaluating students IEP for compliance with state and federal requirements and role modeled advocacy in rectifying non-compliance issues immediately.
- Provided emotional support to clients and families' and assisted in developing long-term recovery plans and goals.
- Enlisted support of volunteers and collaborated with businesses and community groups to explore community supports, rather than paid supports
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs.
Licensed Community Association Manager, LCAM
Creative Management
New Port Richey, FL
11.2013 - 07.2014
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Enforced compliance with community regulations and guidelines.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
Human Resource Manager
Parallon Workforce Management Solutions
St. Petersburg, FL
07.2012 - 03.2013
- Directed the recruitment and management of all PRN Staff and provided required training and resources regarding policy and procedures in order to contribute to the overall efficiency and smooth running of each HCA facility.
- Implemented and maintained policies and practices relating to employee pay, training, and development.
- Encouraged and maintained good relationships between management staff and pool RN staff.
- Counseled and Promoted in all areas of staff development through ongoing training and assessment.
Target Case Manager
COASTAL SUPPORT SPECIALISTS, INC
Wilmington, NC
06.2009 - 08.2012
- Initiated and revised Person-Centered Plan supporting all needed services and equipment.
- Confirmed
appropriate diagnosis and obtained approval required by state and federally funded programs. - Assured all medically necessary equipment was authorized and received by client.
- Organized, Coordinated and facilitated Child and Family Team Meetings to assure the entire family was receiving the needed services, in order to serve the family as a whole.
Education
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Wilmington, NC06.2001
Associate of Arts - Liberal Arts And Sciences
St. Leo University
San Antonio, FL08.1987
Skills
- Certified Behavioral Health Case Manager, CBHCM
- Participated in ACHA audits and correction plans
- Multitasking Abilities
- Knowledge of Medicaid Requirements and Guidelines
Timeline
Community Relations Liaison
Chrysalis Health
07.2022 - Current
Lead Targeted Case Manager
Chrysalis Health
07.2019 - 07.2021
Target Case Manager
Sequel Youth Services
08.2014 - 06.2019
Licensed Community Association Manager, LCAM
Creative Management
11.2013 - 07.2014
Human Resource Manager
Parallon Workforce Management Solutions
07.2012 - 03.2013
Target Case Manager
COASTAL SUPPORT SPECIALISTS, INC
06.2009 - 08.2012
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Associate of Arts - Liberal Arts And Sciences
St. Leo University