Shannon Kirkland
Penn Home Healthcare
Chester,PA
18
years of professional experience
Detail-oriented professional with a diverse background in home health, legislative support, and customer service. Skilled in monitoring client needs, maintaining accurate records, and fostering effective communication. Ready to leverage strengths in organization and adaptability to improve client care outcomes.
Work History
Home Health Aide
3 Years- Monitored vital signs and reported changes to healthcare professionals promptly.
- Facilitated medication administration according to prescribed schedules and instructions.
- Assisted clients with daily living activities, ensuring comfort and well-being.
- Maintained accurate records of patient care and progress for effective communication.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointment management.
Legislative Assistant
4 Years 4 Months- Collaborated with fellow staffers to coordinate schedules accurately, ensuring punctual attendance at all necessary engagements.
- Enhanced legislative processes by researching and analyzing policy issues for accurate decision-making.
- Monitored legislative developments by attending hearings, briefings, and meetings to stay informed on current matters.
- Streamlined internal communication channels among staff members which led to improved collaboration on projects.
- Improved office efficiency by implementing streamlined systems for tracking legislative progress and constituent communications.
- Supported constituents by addressing their inquiries and providing timely assistance on various issues.
- Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
- Attended legislative and regulatory hearings to report information.
- Reviewed legislative and regulatory documents, analyzed implications and shared findings.
- Prioritized tasks to complete on time or ahead of schedule.
- Greeted visitors entering office and asked questions to ascertain how to provide assistance.
- Communicated pertinent information to clients via phone, email, and mail.
Personal Care Assistant
8 Months- Developed individualized care plans in collaboration with educational staff to meet diverse student needs.
- Assisted students with daily living activities, fostering independence and enhancing quality of life.
- Monitored and documented student progress, ensuring adherence to health and safety protocols.
- Trained new staff on best practices for personal care and student interaction techniques.
- Provided emotional support to students, creating a nurturing environment conducive to learning.
Customer Service Representative
2 Years- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Managed escalated issues effectively, ensuring prompt resolution and maintaining positive relations.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Trained new team members on best practices and company policies to ensure consistent service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
TSA Agent
10 Months- Conducted thorough security screenings of passengers and luggage to ensure compliance with safety regulations.
- Monitored checkpoints for suspicious activities, maintaining high alertness and vigilance.
- Implemented new procedures to streamline security processes, improving efficiency at screening stations.
- Collaborated with airline staff to resolve passenger issues and enhance travel experience.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
Democratic Messenger
2 Years 5 Months- Coordinated timely delivery of documents and packages between legislative offices and constituents.
- Communicated effectively with staff to prioritize urgent requests and streamline delivery processes.
- Maintained accurate logs of deliveries and pickups to ensure accountability and traceability.
- Assisted in the organization of office supplies and materials for efficient operational workflow.
- Mentored new team members on best practices for handling sensitive materials and ensuring confidentiality.
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Navigated complex routes efficiently using GPS technology and local knowledge of the area.
- Established trust with clients by consistently delivering fragile items without damage or loss incidents.
Education
High School Diploma
Skills
Meeting Participation
Great Organization
Organization skills
Patient Care
Conflict Resolution
Written communication
Conflict management
Timeline
Home Health Aide
Penn Home Healthcare
03.2023 - 03.2026Read More
Legislative Assistant
PA House Of Representatives
12.2016 - 04.2021Read More
Personal Care Assistant
Chester Upland School District
03.2016 - 11.2016Read More
Customer Service Representative
Worldwide Analytics
01.2013 - 01.2015Read More
TSA Agent
US Airways
02.2011 - 12.2011Read More
Democratic Messenger
PA House Of Representatives
03.2008 - 08.2010Read More
Strath Haven High School
High School Diploma
Read More