Shannon Knapp
Salem,OR
Summary
Professional relationship manager prepared to drive impactful client engagement strategies and foster strong business connections. Skilled in technological service management, negotiation and conflict resolution, ensuring productive and enduring partnerships. Known for collaborative approach and commitment to achieving team objectives while adapting to dynamic business needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Relationship Manager
State of Oregon Joint Governance/Legacy Systems
02.2021 - Current
- Accountable and responsible for communicating needs between Oregon Information Services and OHA, ODHS and DELC for legislative policies, governance of priorities, and accountable for facilitating and visualizing all IT work aligned with governors cabinet and strategic planning. Collaborate in IT strategic planning. Point of contact for Oregon's IT project escalations. Align resources, coordinate efforts to the business, maintain timelines, procurement, and develop Cloud workbooks and RFP. Write business cases and scorecard presentations for governance decisions. Create value plans. Responsible for business leadership.
IS Ambulatory Manager
Salem Health
02.2020 - 02.2021
- Managed the ambulatory applications team for the hospital and clinic system during before, during incident command and telehealth implementation for COVID response, and sustained operations for improved patient care post command center efforts. Developed processes for all patient and clinical workflows for telehealth. Federal grant writing for Telehealth. During COVID response, helped lead the ambulatory IS to implement virtual care across all providers within a 2 day turn around. During COVID command center, led a team to take all MyChart patient calls for telehealth (upwards of 350 calls a day), provide support for all telehealth events during COVID pandemic and implement two different platform integrations for video visits. Lean Leader problem solving, project management, project accountable leader, human resource escalations. Managed and motivated employees to be productive and engaged in work.
IS Ambulatory Strategic Initiatives Supervisor
Salem Health
12.2018 - 01.2020
- Lean Leader problem solving, staff management/hiring/resolution, and project management.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Clinical Informatics Coordinator I
Salem Health
10.2017 - 12.2018
- Liaison between physicians and the electronic medical record analysts. Train providers, Workflow analysis. Project management Epic projects.
Department Chair Associate Professor; Faculty
Corban University
01.2007 - 12.2018
- Leadership of department: grant writing, research, hire, train and manage all exercise science and human performance instructors and staff. Develop curriculum, accreditation reports, and staff reviews. Research Project Management of students. Advise students in course choice, sequence and career direction. Teach courses such as nutrition, exercise physiology, motor learning and development, and Biomechanics.
Assistant Instructor
Corban College
- Teach, assess and coordinate Human Performance Classes including Kinesiology, Exercise Prescription, Exercise Physiology, and Nutrition.
Health Coordinator
Salem-Keizer Public Schools Head Start Department
- Ensure adequate health records, accountable for USDA and department of education metrics and funding, teach health education courses to parents, and perform USDA site monitoring.
Columnist for Newspaper
Statesman Journal
- Six years of writing experience. A weekly question and answer fitness column.
Public Speaker
- Speak at area health fairs and local clinics to promote health and fitness awareness.
Education
Doctor of Health Science - Global Health
A.T. Still University
Mesa, AZ07.2010
Master’s Degree - Exercise Science and Health Promotion
California University of Pennsylvania
05.2005
Bachelor’s degree - Exercise Science and Sports Medicine
Willamette University
05.2001
Skills
- Business relationship cultivation
- Analytical problem solving
- Process improvement
- Strategic planning
- Relationship building
- Effective Communicator
Certification
- Epic Configuring the Clinical Epic End User CLN 251/252 proficient (since October 2017)
- EpicCare Inpatient Clinical Documentation INP402 proficient (since October 2017)
- Epic Radiant Administration RAD400 proficient (since February 2020)
- ITIL Certified
- ACSM Certified Clinical Exercise Physiologist/& Member (active since 2008)
- NASM Certified Personal Trainer (active since 2000)
- AED/First Aid/CPR
Affiliations
- IS Ambulatory Manager Salem Health
- IS Community Connect Supervisor at Salem Health
- Department Chair of Exercise Science at Corban University
- Associate Director of Capital City Elite Volleyball Club
- Athletic Eligibility Committee Member Corban University
- Board member: Boys and Girls Club of Salem; A. T. Still University Alumni Board
- Member: American College of Sports Medicine (National and NW Region); National Academy of Sports Medicine.
Timeline
Business Relationship Manager
State of Oregon Joint Governance/Legacy Systems
02.2021 - Current
IS Ambulatory Manager
Salem Health
02.2020 - 02.2021
IS Ambulatory Strategic Initiatives Supervisor
Salem Health
12.2018 - 01.2020
Clinical Informatics Coordinator I
Salem Health
10.2017 - 12.2018
Department Chair Associate Professor; Faculty
Corban University
01.2007 - 12.2018
Assistant Instructor
Corban College
Health Coordinator
Salem-Keizer Public Schools Head Start Department
Columnist for Newspaper
Statesman Journal
Public Speaker
Doctor of Health Science - Global Health
A.T. Still University
Master’s Degree - Exercise Science and Health Promotion
California University of Pennsylvania
Bachelor’s degree - Exercise Science and Sports Medicine
Willamette University
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