Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Kuehl

Shannon Kuehl

Cedar Rapids,IA

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

5
5
years of professional experience

Work History

Technology & Digital Media Consultant

Shannon Kuehl
Remote
01.2021 - Current
  • Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
  • Streamlined business processes for increased efficiency and productivity through integration of cutting-edge technologies.
  • Led functional and technical support for implementation of software applications and enhancements.
  • Created impactful video content, utilizing editing software to produce engaging materials for various platforms.

IT Technician

ImpactLife
Davenport, IA
08.2020 - 05.2021
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Maintained office PCs, networks and mobile devices for 600 employees
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and monitors.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.

IT Technician

University Of Wisconsin-Platteville
Platteville , WI
06.2019 - 05.2020
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Education

Bachelor of Arts - History

University of Wisconsin - Platteville
Platteville, WI
05.2020

Skills

  • Process improvement
  • Systems implementation
  • Microsoft Office Suite expert
  • Superb time management skills
  • Advanced problem solving abilities
  • Strong organizational skills
  • Active listening skills
  • Customer service-oriented
  • Remote Desktop Support
  • Hardware Installation
  • Ticketing System Experience in ServiceNow & AutoTask

Timeline

Technology & Digital Media Consultant

Shannon Kuehl
01.2021 - Current

IT Technician

ImpactLife
08.2020 - 05.2021

IT Technician

University Of Wisconsin-Platteville
06.2019 - 05.2020

Bachelor of Arts - History

University of Wisconsin - Platteville

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Shannon Kuehl