Shannon Kyle

Oversaw care delivery for clients with physical and mental disabilities.

Managed schedules for 300 clients, ensuring service satisfaction and compliance.

• Hired and trained caregivers to implement individualized service plans effectively.
• Conducted new-hire orientations, enhancing caregiver readiness for client-specific care.
• Maintained client and caregiver files in accordance with DHH regulations.
• Addressed HR issues for caregivers, including coaching and disciplinary measures.
• Trained and supervised new Care Managers to uphold service quality.

Oversaw direct care for elderly individuals and those with mental or physical disabilities.
Managed staffing and hiring of direct service workers, adhering to Louisiana DHH regulations.
Conducted monthly, quarterly, and annual meetings to ensure compliance and communication.
Developed training materials and led classes while maintaining Supervisor responsibilities.
Maintained accurate training files and documentation to support staff development.
Created individualized care plans emphasizing person-centered planning.
Ensured all client authorizations were secured and up to date.
Assisted with staffing requirements and supervised paperwork accuracy for timely updates.

Ensured quality care for elderly and disabled clients.
Supervised a staff of over 70 employees, promoting excellence in service delivery.
Scheduled caregivers for more than 3,000 hours weekly to meet client needs.
Conducted interviews and administered drug screenings for job applicants.
Verified employment and personal references to ensure candidate suitability.
Managed employee call-ins and secured replacements to maintain care standards.

Executed credit and background checks for prospective residents, ensuring compliance with company standards.
Achieved record leasing of apartments within one month, surpassing previous benchmarks.
Managed rent postings and facilitated timely lease renewals to optimize occupancy rates.
Promoted to property manager, overseeing a team of 5 staff members for operational efficiency.
Balanced financial records, processed bank deposits, and submitted bills along with payroll to home office.
Coordinated maintenance work orders and ensured prompt resolution of issues through follow-ups.
Filed evictions when necessary and represented the company in court proceedings as required.
Maintained availability on-call 24/7 to address urgent property management needs.

Oversaw substantial monetary transactions, facilitated jackpot payments with adherence to state and federal tax regulations, and maintained slot machines, ensuring outstanding customer service for guests.

Refilled slot machines, disbursed jackpots, handled cash exchanges, secured player cards for guests, while maintaining top-tier customer service.