George Nickings
Palo Alto,CA
Summary
Well-qualified office supervisor familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Senior Office Administrator/Operations Manager
Kim Grant Tennis Academy
02.2019 - Current
- Establishes team priorities, maintained schedules and monitored performance.
- Reports to senior management on organizational performance and progress toward goals.
- Coaches new hires on company processes while managing employees to achieve maximum production.
- Maintains positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinates and managed schedules.
- Oversees client invoicing
- Updated reports, managed accounts, and generated reports for company database.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for coaches.
Promotional Brand Ambassador/Public Relations Assistant
IHeartRadio
02.2015 - 02.2019
- For live events & concerts including: Levi's 501 Day, VIP Meet & Greet for iHeartradio Jingle Ball, Camera operator WILD 94.9 & 106 KMEL VIP Lounges
- Documented & recorded event details via photos, videos, social media and email correspondence
- Engaged customers to communicate key product features.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Maintained knowledge of current promotions and product features.
- Developed creative displays and signage to draw customers to products.
Front Office Assistant
Office Of Multicultural Affairs
07.2012 - 05.2014
- Assisted various on-campus student groups organize & facilitate events by preparing & distributing promotional material
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Assist students from diverse backgrounds to get acclimated into the campus community
- Cultivate a welcoming environment for students as they enter campus life
Education
Bachelor of Arts - Communications
St. Olaf College
Northfield, MN05.2014
Bachelor of Arts - Communications
University of San Francisco
San Francisco, CA05.2018
Skills
- Client Management
- Staff Training
- Customer Interaction
- Business Administration
- Communication Skills
- Scheduling
- Weebly
- Microsoft teams, Google Suite, MAC & PC
- Outreach Initiatives
- Word Processing
- Brand Awareness and Identity
- Staff Monitoring
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Senior Office Administrator/Operations Manager
Kim Grant Tennis Academy
02.2019 - Current
Promotional Brand Ambassador/Public Relations Assistant
IHeartRadio
02.2015 - 02.2019
Front Office Assistant
Office Of Multicultural Affairs
07.2012 - 05.2014
Bachelor of Arts - Communications
St. Olaf College
Bachelor of Arts - Communications
University of San Francisco
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