SHANNON LADD
DATA ANALYST
St Louis,MO
Summary
Results-oriented Advanced Claims Analyst with a focus on claims processing and auditing at Centene Corporation. Expertise in enhancing operational workflows while ensuring adherence to HIPAA regulations. Recognized for outstanding analytical skills and communication, driving successful project results and exceeding performance benchmarks.
Overview
13
13
years of professional experience
Work History
Advanced Claims Analyst
Centene Corporation
St. Louis, MO
01.2018 - 12.2024
- - Prioritized and processed medical claims and provider correspondence using Amisys, Cenpas, AWD, and TruCare software.
- Ensured compliance with departmental production and quality standards.
- Identified billing errors, coordinated check runs, and supported various special projects.
- Received training in Basic, Coordination of Benefits, and Adjustments.
Administrative Clerk / Data Analyst
St. Louis Board of Education
St. Louis, MO
01.2015 - 01.2018
- - Coordinated professional development and wellness events.
- - Managed data for IEP meetings, student assessments, and compliance reporting.
- - Supported families and staff while ensuring adherence to HIPAA and educational regulations.
Lead Teller / CTELL
First National Bank
St. Louis, MO
01.2012 - 01.2014
- - Maintained audit readiness, trained new hires, and exceeded sales goals.
- - Opened accounts and managed customer investments including CDs and IRAs.
Administrative Assistant
West End Chiropractic
St. Louis, MO
01.2012 - 01.2014
- - Streamlined office operations, managed scheduling, supplies, and vendor communications.
- - Received top performance ratings and served as liaison between patients and medical staff.
Education
Bachelor of Arts - Human Resource Management
Lindenwood University
St. Charles, MOSkills
- Customer service and call handling
- Claims processing and auditing
- Confidentiality and HIPAA compliance
- Microsoft Office and CRM systems
- Remote work readiness
- Problem solving and attention to detail
- Professional communication
- Time management and adaptability
Affiliations
- SHRM Member
- Delta Sigma Pi (DSP)
- Lindenwood HR Club
Professional Readiness for Remote Work
- - Dedicated quiet workspace
- - Wired internet connection: 25+ Mbps down / 5+ Mbps up
- - Regular participation in virtual meetings and training
- - Proven ability to maintain confidentiality and productivity independently
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advanced Claims Analyst
Centene Corporation
01.2018 - 12.2024
Administrative Clerk / Data Analyst
St. Louis Board of Education
01.2015 - 01.2018
Lead Teller / CTELL
First National Bank
01.2012 - 01.2014
Administrative Assistant
West End Chiropractic
01.2012 - 01.2014
Bachelor of Arts - Human Resource Management
Lindenwood University
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